Top critical review
6 people found this helpful
Buy something else!!!!!!!!!!
on June 4, 2015
I received the item yesterday and assembled it. I'm 64 yrs old and have assembled a million items over the years. I thought the instructions were among the poorer of many items I could compare this to. For example, toward the end, you need 2 types of bolts to fully assemble the handle. Their photo of parts on page 6 has a poor photo of parts. Some part numbers are highlighted in the photo with associated part numbers, while other parts are in the photo BUT without a part number graphic. There is a hand drawn graphic on page 19 that shows these bolts but there is no way you can tell from that drawing which of the two bolts is used mid way up the handle and which bolt is used for the cross brace near the top.
When I had to call the customer service department to request some additional part #41s (clips that hold on tines) because one of them simply fell off in the first hour of operation, I complained about the poor instructions. You know you're talking to a customer service liar when they tell you: "I've worked here 14 years and no one ever told us the assembly instructions were poor." She stood by her comment even when I mentioned reading a comment on Amazon that it took the reviewer "1.5 hours" to put the item together.
She told me she would only send out some more #41 clips (probably cost about 5 cents each) after I proved to her that I bought this on Amazon. When I told her that, based on a ridiculous demand like that, that I would use nails as clips to get through my immediate job, then send the whole machine back to Amazon (and then onto Mantis!), she didn't care one bit. I told her then that her attitude made me comfortable in requesting the return from Amazon. Normally, I am very fair and avoid returns, but for this, I'm glad to send back a $430 machine when the seller refuses to send 25 cents worth of clips when I saw no reason to provide proof of purchase. We weren't talking about the engine, just 25 cents worth of clips! I