Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams 1st Edition

4.5 out of 5 stars 345 ratings
ISBN-13: 978-1491923535
ISBN-10: 1491923539
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Editorial Reviews

About the Author

Jim Kalbach is a noted author, speaker, and instructor in user experience design, information architecture, and strategy. He is currently the Head of Customer Success at MURAL, a leading visual online workspace for remote collaboration.

Jim has worked with large companies, such as eBay, Audi, SONY, Elsevier Science, LexisNexis, and Citrix. Before returning to the U.S. in 2013 after living for fifteen years in Germany, Jim was the co-founder of the European Information Architecture conferences. He also co-founded the IA Konferenz series in Germany.

Jim plays jazz bass in jam sessions and combos in Jersey City, where his currently lives. In 2007 Jim published his first full-length book with O’Reilly, Designing Web Navigation. His second book, Mapping Experiences (O’Reilly) was published in 2016. He blogs at experiencinginformation.com and tweets under @jimkalbach.

Product details

  • Publisher ‏ : ‎ O'Reilly Media; 1st edition (May 17, 2016)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 384 pages
  • ISBN-10 ‏ : ‎ 1491923539
  • ISBN-13 ‏ : ‎ 978-1491923535
  • Item Weight ‏ : ‎ 1.67 pounds
  • Dimensions ‏ : ‎ 9.5 x 0.5 x 7.5 inches
  • Customer Reviews:
    4.5 out of 5 stars 345 ratings

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Jim Kalbach is a noted author, speaker, and instructor in design, customer experience, information architecture, and strategy. He is currently the Head of Customer Experience with MURAL, a leading online whiteboard for digital collaboration. Previously, Jim has worked with large companies, such as eBay, Audi, SONY, Elsevier Science, LexisNexis, and Citrix among others.

Before returning to the US in 2013 after living for fifteen years in Germany, Jim was the co-founder of the European Information Architecture conferences. He also co-founded the IA Konferenz series in Germany.

Jim’s plays jazz bass in jam sessions and combos in Jersey City, where he currently lives. In 2007 Jim published his first book, Designing Web Navigation (O’Reilly). His second book, Mapping Experiences (O'Reilly), was published in 2016 and became a best seller. His latest book, The Jobs To Be Done Playbook, was launched in April 2020. He blogs at http://www.experiencinginformation.com and tweets at @jimkalbach

Customer reviews

4.5 out of 5 stars
4.5 out of 5
345 global ratings
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Top reviews from the United States

Reviewed in the United States on May 12, 2018
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Reviewed in the United States on February 25, 2020
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1.0 out of 5 stars Diagrams too small to read?
By Acom on February 25, 2020
I'm not sure if this is just kindle but I can't read any of the diagrams. My paperback is coming in the mail today. Hopefully that's different.

Is there a zoom function in kindle that I'm missing? I click the image it doesn't open in a larger view. My browser zoom doesn't really do the trick.

Any ideas?
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10 people found this helpful
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Reviewed in the United States on October 28, 2018
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5 people found this helpful
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Reviewed in the United States on May 26, 2018
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Reviewed in the United States on January 23, 2020
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3 people found this helpful
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Reviewed in the United States on June 11, 2016
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10 people found this helpful
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Reviewed in the United States on April 4, 2017
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5 people found this helpful
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Reviewed in the United States on November 30, 2017
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Top reviews from other countries

Zettepix
5.0 out of 5 stars Very useful for service design
Reviewed in the United Kingdom on August 12, 2017
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2 people found this helpful
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Barry Pringle
2.0 out of 5 stars This would provide useful and essential context
Reviewed in the United Kingdom on February 13, 2018
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Sheila Mac
5.0 out of 5 stars Great practical book
Reviewed in the United Kingdom on December 3, 2017
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Chris Daffy
4.0 out of 5 stars Four Stars
Reviewed in the United Kingdom on October 22, 2017
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Thomas Oosthuizen
5.0 out of 5 stars One of the best in its class
Reviewed in the United Kingdom on December 13, 2016
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One person found this helpful
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