- Paperback: 384 pages
- Publisher: O'Reilly Media; 1 edition (May 5, 2016)
- Language: English
- ISBN-10: 1491923539
- ISBN-13: 978-1491923535
- Product Dimensions: 9 x 0.6 x 7.3 inches
- Shipping Weight: 1.7 pounds (View shipping rates and policies)
- Average Customer Review: 4.7 out of 5 stars See all reviews (28 customer reviews)
- Amazon Best Sellers Rank: #16,566 in Books (See Top 100 in Books)
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Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams 1st Edition
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About the Author
Jim Kalbach is a noted author, speaker, and instructor in user experience design, information architecture, and strategy. He is currently the Head of Customer Success at MURAL, a leading visual online workspace for remote collaboration.
Jim has worked with large companies, such as eBay, Audi, SONY, Elsevier Science, LexisNexis, and Citrix. Before returning to the U.S. in 2013 after living for fifteen years in Germany, Jim was the co-founder of the European Information Architecture conferences. He also co-founded the IA Konferenz series in Germany.
Jim plays jazz bass in jam sessions and combos in Jersey City, where his currently lives. In 2007 Jim published his first full-length book with O’Reilly, Designing Web Navigation. His second book, Mapping Experiences (O’Reilly) was published in 2016. He blogs at experiencinginformation.com and tweets under @jimkalbach.
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Top customer reviews
Three things stand out for me in this book:
* The "taxonomy" of diagrams used in the CX domain. This is the first book I've found that actually catalogs all of the various types of diagrams we use in our discipline
* A theoretical framework that underlies **all** diagrams, specifically the relationship of the business processes to the customer experience ("back of house" vs. "front of house")
* A rational approach to selecting which type of diagram and how to apply it.
All in all, I've enjoyed Jim's easy style, the diagrams and his clear progression throughout the book.