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Mastering Civility: A Manifesto for the Workplace Hardcover – December 27, 2016
This month's Book With Buzz: "The Lying Game" by Ruth Ware
From the instant New York Times bestselling author of blockbuster thrillers "In a Dark, Dark Wood" and "The Woman in Cabin 10" comes Ruth Ware’s chilling new novel, "The Lying Game." See more
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"Christine Porath covers major issue facing businesses and society today. In MASTERING CIVILITY, learn what incivility is costing leaders and organizations and what to do about it. Along with being a fascinating read, this book offers the key to a healthier, happier, more productive workplace, better customer relationships, and higher profits."―Marshall Goldsmith, the Thinkers50 #1 Leadership Thinker in the World
"In her important new book, Christine Porath incisively explores the epidemic of incivility that has infected our workplaces and lives. But rather than simply decry the disease, Porath offers bright, brilliant suggestions for a cure. For anyone troubled by our current culture of coarseness-and that should be all of us-MASTERING CIVILITY is the right book at the right time. It is a must read for every leader in every field."―Daniel H. Pink, New York Times bestselling author of Drive and To Sell is Human
"Backed up with real science and compelling stories, MASTERING CIVILITY powerfully illuminates why the smallest behaviors have the biggest effects on relationships, teams, and entire companies. Even better, Dr. Porath provides practical, proven steps to diagnosing yourself and your environment and a roadmap to building a better workplace, and a better you."―Laszlo Bock, Senior Vice President of People Operations at Google, and New York Times bestselling author of Work Rules!
"If you see rude people at work, this book is for you. Christine Porath shows that even just being near incivility is enough to shatter your focus and stifle your success, and offers practical insights for creating more humane organizations."―Adam Grant, New York Times bestselling author of Originals and Give and Take
"A brilliant, well-researched playbook on civility. Mastering these concepts is now far more essential in a networked world."―Tom Gardner, Founder/CEO of Motley Fool
"MASTERING CIVILITY is the most useful, well-written, and emotionally compelling business book I've read in years. I couldn't put it down. Porath blends uncommon commonsense, rigorous research, and terrible and wonderful stories to show what YOU can do to build and bolster a civilized and sane workplace."―Robert I Sutton, Stanford Professor and author of The No Asshole Rule
"Christine Porath makes a compelling case for mastering civility, and offers immediately actionable steps for infusing more of it into our work and lives."―Ed Lawler, Distinguished Professor at University of Southern California, and Director of the Center for Effective Organizations
"Research-based, filled with practical suggestions, summaries, and checklists, MASTERING CIVILITY offers the promise of reducing the enormous toll on both people and performance from bad behavior at work. Porath is passionate about creating more humane work environments, and has produced a profoundly insightful manifesto for doing so."―Jeffrey Pfeffer, Thomas D. Dee II Professor of Organizational Behavior at the Graduate School of Business, Stanford University and author of 14 books on power, leadership, and human resource management
"This book will arm readers with the tools they need to move from defeat to empowerment and prompt change in the workplace."―Publisher's Weekly
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Mastering Civility gives organizations a template for assessing the civility of a workplace and making improvements. Readers can also use the survey and websites in the back of the book for assessing themselves and their colleagues, and can begin to take corrective steps on this basis. Interestingly, the civility assessment questionnaire provided in the back of the book is sufficiently broad so as to identify the extremely serious problems of discrimination and harassment. If followed correctly, prioritized and integrated substantively into recruitment and employee assessment practices, a civility program could be a tool for helping rooting out harassment and discrimination-- provided that employees offer honest feedback to the organization and the organization responds proactively. Thus, implementing a meaningful civility program could do more than quell rudeness, it could also reduce liability risk for harassment and discrimination suits.
The self-care recommendations for re-energizing the victims of incivility are on point, and give a valuable template for restoring health and vitality.
Although a civility program can be used as a tool against serious workplace abuses, the one area not addressed explicitly in Mastering Civility is the problem of *deliberate* harassment or discrimination against a worker; about a third of U.S. workers-- a startlingly high number-- report that they have observed or been the victim of such conduct. (Mastering Civility operates on the premise that most incivility is inadvertent, not malicious.) Those experiencing deliberate harassment or discrimination should read Mobbed, by Janice Harper, which offers a sociological discussion of the roots of the phenomenon and a step-by-step guide for dealing with it effectively. (Harper was herself harassed.)
All told, however, Mastering Civility addresses much of what is wrong in American workplaces in an effective and engaging manner. The faster that Professor Porath's program is implemented, the faster we'll all breathe a sigh of relief. Mastering Civility is pragmatic and uplifting, and I recommend it highly.