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Mastering Communication at Work: How to Lead, Manage, and Influence (Business Books) Hardcover – August 7, 2009
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From the Back Cover
Learn the secrets of today’s greatest communicators!
Communication is a make-or-break skill for leaders and managers in every industry and workplace. Mastering Communication at Work delivers the skills you need to build your confidence, motivate your people, and, ultimately, enact measurable change throughout your organization.
Even people who seem to have a natural gift for leadership must practice the nuances of how they communicate every day. With the help of this book, anyone can learn the craft of powerful communication, and top performers can continuously hone their technique.
Providing expert insight into the subtleties of communication that affect the behavior of others, Mastering Communication at Work is designed to help you practice and test your new skills so you can quantify your progress. In no time, you will learn how to:
- Empower teams
- Reduce stress
- Garner trust
- Deliver memorable presentations
- Satisfy clients
Whatever your level of leadership or management, Becker and Wortmann teach essential communication skills―from creating a connection the moment you meet someone to effectively dealing with crisis situations requiring immediate action.
If you want your voice heard in every meeting, if you want others to share your vision, if you want your team to deliver results―you must become a master communicator. This book will put you on that path.
About the Author
Ethan F. Becker is president and second generation speech coach with The Speech Improvement Company, Inc.
Jon Wortmann is a Harvard trained speaker, advisor, and author. He is principal at Muse Arts, LLC, a think tank and consultancy for leaders.
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Top Customer Reviews
There are some really good tips in this book but, depending on where you work, a lot of it is impractical in the real world. For me, the parts you can work on and practice by yourself are worth paying attention to. Many of the suggestions involving work colleagues will make you look like a noob grad who just read a book on work communication :)
Read it and take what you can from it. Practice the techniques where you can and judge other peoples reactions to see what works for you.
The most annoying part of this book for me was that the author constantly switched between 'he' and 'she' in his examples. Sometimes even in the same paragraph which made for confusing reading.