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Mastering Communication at Work: How to Lead, Manage, and Influence Hardcover – August 7, 2009
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From the Back Cover
Learn the secrets of today’s greatest communicators!
Communication is a make-or-break skill for leaders and managers in every industry and workplace. Mastering Communication at Work delivers the skills you need to build your confidence, motivate your people, and, ultimately, enact measurable change throughout your organization.
Even people who seem to have a natural gift for leadership must practice the nuances of how they communicate every day. With the help of this book, anyone can learn the craft of powerful communication, and top performers can continuously hone their technique.
Providing expert insight into the subtleties of communication that affect the behavior of others, Mastering Communication at Work is designed to help you practice and test your new skills so you can quantify your progress. In no time, you will learn how to:
- Empower teams
- Reduce stress
- Garner trust
- Deliver memorable presentations
- Satisfy clients
Whatever your level of leadership or management, Becker and Wortmann teach essential communication skills―from creating a connection the moment you meet someone to effectively dealing with crisis situations requiring immediate action.
If you want your voice heard in every meeting, if you want others to share your vision, if you want your team to deliver results―you must become a master communicator. This book will put you on that path.
About the Author
Ethan F. Becker is president and second generation speech coach with The Speech Improvement Company, Inc.
Jon Wortmann is a Harvard trained speaker, advisor, and author. He is principal at Muse Arts, LLC, a think tank and consultancy for leaders.
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Top Customer Reviews
There are no silver bullet methods, theories, or best practices, just root cause analysis and the hard work to adapt and apply the solution flexibly to the moment. These authors cut through the krappe and lay it out very well.
Apply the contents of this book often enough (daily), successfully, and you will not have to keep reading books like this. You need to bring a modicum of intelligence and maturity to this effort, however. If you cannot do and apply that, then this may not be the book for you.
Additionally, each chapter could easily be a human resource pamphlet handout or take away at coaching events, annual reviews or when advising the next new family member graduate in your household--how to engage folks out there in the real world.
I guess I could get into some academic didactic prose regarding why I think this book is a valuable read--however, I don't think the author's would appreciate that. It would be to "deductive" and then they may be concerned they failed to communicate the "framing" of their considered intent.
For me, when I hand someone this book, it will be like handing him or her my "notes to self" that I may need to refer back to from time to time--however far more organized and clearly written in this edition.
As the authors here would advise, comment (validate) why it's good, not why other is bad (making this good)--however, in regard to the other comment reviews that I read here, e.g. the book itself being "deductive", well, again, this book will not be for everyone.Read more ›
After reading chapters of "Mastering Communication at Work" I began practicing based on the suggested activities, and noticed that I was learning a lot more than I had expected. The true measurement of success started when others at work were taking notice and sharing their excitement in regards to our improved communications.
Since sharing these exercises with my teams, we know refer to the book for reference on a frequent basis. Well worth the time to read, but don't stop there...take action!
There are some really good tips in this book but, depending on where you work, a lot of it is impractical in the real world. For me, the parts you can work on and practice by yourself are worth paying attention to. Many of the suggestions involving work colleagues will make you look like a noob grad who just read a book on work communication :)
Read it and take what you can from it. Practice the techniques where you can and judge other peoples reactions to see what works for you.
The most annoying part of this book for me was that the author constantly switched between 'he' and 'she' in his examples. Sometimes even in the same paragraph which made for confusing reading.
Most Recent Customer Reviews
A well-written book that focuses on relevant and applicable skills that are essential in any work place. Read morePublished 6 months ago by Conor Jacobsen
Most of the information was creatively presented. Some I felt did not represent how I train folks to manage situations. Good overall.Published 8 months ago by Amazon Customer
Communication is a skill that is essential in all walks of life. If you lack confidence or in need of collecting the ships to be a effective communicator then this book is for... Read morePublished 9 months ago by Alan
This was a book that opened my eyes not only on what I could or could not do to make the communication better at the work place, but it helped me better understand how I... Read morePublished 11 months ago by Benny Chavez
Very easy read with pertinent advise. I implemented the skill set taught in this book and it works. You can't change how other people communicate but you can change how you... Read morePublished 11 months ago by Amazon Customer