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Mastering Communication at Work: How to Lead, Manage, and Influence Hardcover – August 7, 2009

4.6 out of 5 stars 42 customer reviews

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Editorial Reviews

From the Back Cover

Learn the secrets of today’s greatest communicators!

Communication is a make-or-break skill for leaders and managers in every industry and workplace. Mastering Communication at Work delivers the skills you need to build your confidence, motivate your people, and, ultimately, enact measurable change throughout your organization.

Even people who seem to have a natural gift for leadership must practice the nuances of how they communicate every day. With the help of this book, anyone can learn the craft of powerful communication, and top performers can continuously hone their technique.

Providing expert insight into the subtleties of communication that affect the behavior of others, Mastering Communication at Work is designed to help you practice and test your new skills so you can quantify your progress. In no time, you will learn how to:

  • Empower teams
  • Reduce stress
  • Garner trust
  • Deliver memorable presentations
  • Satisfy clients

Whatever your level of leadership or management, Becker and Wortmann teach essential communication skills―from creating a connection the moment you meet someone to effectively dealing with crisis situations requiring immediate action.

If you want your voice heard in every meeting, if you want others to share your vision, if you want your team to deliver results―you must become a master communicator. This book will put you on that path.

About the Author

Ethan F. Becker is president and second generation speech coach with The Speech Improvement Company, Inc.
Jon Wortmann is a Harvard trained speaker, advisor, and author. He is principal at Muse Arts, LLC, a think tank and consultancy for leaders.

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Product Details

  • Hardcover: 240 pages
  • Publisher: McGraw-Hill Education; 1 edition (August 7, 2009)
  • Language: English
  • ISBN-10: 007162502X
  • ISBN-13: 978-0071625029
  • Product Dimensions: 5.9 x 0.8 x 8.7 inches
  • Shipping Weight: 15.2 ounces (View shipping rates and policies)
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (42 customer reviews)
  • Amazon Best Sellers Rank: #84,320 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

By M. Jason Hanold on July 27, 2009
Format: Hardcover
As a communications professional, I admit to being skeptical with each new Communications mastery book. A few pages in, I realized that I had stopped evaluating and started learning. What a delight it was to read this! Wortmann and Becker nailed the most important aspects of highly effective communications. Too often, aspiration titans of commerce focus more on the strategic and financial cirriculum within an MBA, without paying close attention to the "difference makers" contained within. Well worth the time to read and learn for this book.
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Format: Hardcover
I have read many books on this subject. I can recommend this book.

There are no silver bullet methods, theories, or best practices, just root cause analysis and the hard work to adapt and apply the solution flexibly to the moment. These authors cut through the krappe and lay it out very well.

Apply the contents of this book often enough (daily), successfully, and you will not have to keep reading books like this. You need to bring a modicum of intelligence and maturity to this effort, however. If you cannot do and apply that, then this may not be the book for you.

Additionally, each chapter could easily be a human resource pamphlet handout or take away at coaching events, annual reviews or when advising the next new family member graduate in your household--how to engage folks out there in the real world.

I guess I could get into some academic didactic prose regarding why I think this book is a valuable read--however, I don't think the author's would appreciate that. It would be to "deductive" and then they may be concerned they failed to communicate the "framing" of their considered intent.

For me, when I hand someone this book, it will be like handing him or her my "notes to self" that I may need to refer back to from time to time--however far more organized and clearly written in this edition.

As the authors here would advise, comment (validate) why it's good, not why other is bad (making this good)--however, in regard to the other comment reviews that I read here, e.g. the book itself being "deductive", well, again, this book will not be for everyone.
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Format: Hardcover
This book is an excellent compilation of stories, activities and practices that the reader can begin to apply immediately. Unlike most books that serve as a reference and stop after providing basic theories, this book dives right in to the "how" and empowers you to begin bridging your communication gaps.

After reading chapters of "Mastering Communication at Work" I began practicing based on the suggested activities, and noticed that I was learning a lot more than I had expected. The true measurement of success started when others at work were taking notice and sharing their excitement in regards to our improved communications.

Since sharing these exercises with my teams, we know refer to the book for reference on a frequent basis. Well worth the time to read, but don't stop there...take action!
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Format: Kindle Edition Verified Purchase
Thought this might be useful for work but boring as hell.
There are some really good tips in this book but, depending on where you work, a lot of it is impractical in the real world. For me, the parts you can work on and practice by yourself are worth paying attention to. Many of the suggestions involving work colleagues will make you look like a noob grad who just read a book on work communication :)

Read it and take what you can from it. Practice the techniques where you can and judge other peoples reactions to see what works for you.

The most annoying part of this book for me was that the author constantly switched between 'he' and 'she' in his examples. Sometimes even in the same paragraph which made for confusing reading.
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Format: Hardcover Verified Purchase
This book is really good, I've read only about half because I am going back over everything covered so far an re-reading and studying. It has a lot of highly actionable items whether you work with one other person or a large team. Great tips even for a great communicator.
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Format: Kindle Edition Verified Purchase
Really good material, really helpful. As someone who is learning to communicate better, especially at work, this book has been instrumental in helping me determine who my listeners are, how to listen better myself, and ensure that my message is being received as intended.
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By Mike on January 9, 2013
Format: Hardcover Verified Purchase
Book was well written with a lot of excellent information. It is set up however to be interactive with a mentor of some type. So in order to acheive the full affect of the material you will need a co worker or mentor that you can really trust which some may find hard to find.
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Format: Hardcover Verified Purchase
I bought several communication books to improve my written/oral skills. This is the one I chose to lend to my coworker who was looking to improve his skills. It's very comprehensive and great for anyone.
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