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MaxHeat by SoftHeat Deluxe Heating Pad Moist/Dry, King Size, 12-Inch by 24-Inch, HP950-12-3P-S

3.1 out of 5 stars 124 customer reviews
| 5 answered questions
About the Product
  • Plastic
  • Imported
  • 4 heat settings
  • Soft fleece, machine washable cover with ties to hold pad in place
  • Longer reach 9 foot cord
  • Auto shut-off
  • 1-3/4-pounds

Frequently Bought Together

  • MaxHeat by SoftHeat Deluxe Heating Pad Moist/Dry, King Size, 12-Inch by 24-Inch, HP950-12-3P-S
  • +
  • MaxHeat by SoftHeat Heating Pad Moist, 12-Inch by 15-Inch
Total price: $39.09
Buy the selected items together

Product Description

Moist/Dry Heating Pad, King Size, 70% Larger with SmartHeat Technology

Product Details

  • Product Dimensions: 3.1 x 10.8 x 5.2 inches ; 1.1 pounds
  • Shipping Weight: 3.2 pounds (View shipping rates and policies)
  • Domestic Shipping: Currently, item can be shipped only within the U.S. and to APO/FPO addresses. For APO/FPO shipments, please check with the manufacturer regarding warranty and support issues.
  • International Shipping: This item is not eligible for international shipping. Learn More
  • ASIN: B0000E3J9E
  • UPC: 028785609508 785923448978
  • Item model number: HP950-12-3P-S
  • Average Customer Review: 3.1 out of 5 stars  See all reviews (124 customer reviews)
  • Amazon Best Sellers Rank: #151,981 in Health & Personal Care (See Top 100 in Health & Personal Care)
  • Product Warranty: For warranty information about this product, please click here
  • Discontinued by manufacturer: Yes

Important Information

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Actual product packaging and materials may contain more and different information than what is shown on our website. We recommend that you do not rely solely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. Please see our full disclaimer below.

Customer Questions & Answers

Customer Reviews

Top Customer Reviews

I bought this model from Walmart and went online to find a replacement. I turned it on for one heating period. It started to warm up, never really got hot or warm really. I unplugged it so that I could leave the house. I came back in about an hour later, plugged the device back in, now it's just flashing green on the highest setting. So I unplugged it for an hour and plugged it back in, still flashing. Plugged it in for an hour, pressed a few buttons. It's still flashing with no heat.

This device lasted, with heat, about 10 minutes. This is terrible, horrible, and possibly the worst device I have purchased, period. I am disappointed and will guarantee that I will never buy another Softheat device again. I should take the thing back, but that's too good for it. I will just cut the power cable and trash it so that Walmart doesn't box back up the device and sells it to some other poor sap.

Don't try to search online for help. There are numerous reports of this model failing withing hours to days. Add mine in and now it minutes to days. I may contact Softheat (Kaz Inc.) and let them know how disgusted I am.

Doesn't even deserve one star IMHO
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I bought the heating pad only two weeks ago. When it worked, the heating temperature was very inconsistent; there were times when I had it on high and it got so hot I had to turn it down and other times when I could barely feel any heat. Today I tried to turn it on and noticed that the high heat indicator was blinking (rather than a constant red light) and that the pad would not work at all. I looked at the FAQs on Sunbeam's website and it suggested unplugging the heating pad from the electric outlet for 30 seconds. Sunbeam said this would resolve the blinking light problem and the heating pad would work again (evidently there's an auto turn off on the pad if it's been used for more than 2 hours -- huh?). Needless to say, Sunbeam's suggestion didn't work. So, I spent about $20 for a heating pad that lasted two weeks. Don't waste your money!!
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Several thoughts:

First, I literally pulled it out of the box, plugged it in, and got the flashing red light. No heat.

Second, when flipping through the instructions to find a solution (the flashing light issue isn't mentioned in the instructions, btw. I see on Amazon reviews to suggest that it's a fairly common issue with these), I also noticed this is not designed to be used while sitting or lying down.

So, even if it worked out of the box (which it doesn't), I would not be able to sit down.

Useless. It's going back to the store.
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Avoid the busted SoftHeat sunbeams at all cost! I use heating pads every day for chronic pain and this one seemed like it was going to work nicely for me. I can get over the annoying variable auto-shutoff features (sometimes an hour sometimes a few minutes) and just keep switching it back on but now it's only doing the flashing lights and won't even attempt to turn on or heat up. I have battled it for four days now, it has been 'reset' (unplugged for 30 minutes - per Sunbeam customer service) many times already and each time I plug it back into the power source the controller lights start flashing almost instantly and it won't turn on. I know you cannot plug it in to the ac power before connecting the plug to the pad, so I know that's not the problem. Basically they are using some sort of electrical controller sensor software and it fries out quickly and cannot be fully reset (I even left it unplugged for 24 hours and it didn't help). Why doesn't anyone still make the durable always-on ones that we all grew up with and lasted through years of abuse?
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Verified Purchase
I purchased this heating pad over others because of the reviews that said it heated up quickly and occassionaly got so hot people couldn't use it on the highest setting. I'm not sure if I just got a defective one or what...but mine barely gets warm, and far from "hot". I have had a lot of heating pads because I use them so frequently that they don't last long and this one has been the worst one yet. I sent Amazon a message about the picture of the controller above is from a Kaz pad and not this SoftHeat one. They are similar, but not the exact same (not a big deal really tho because they are so similar). Mine also doesn't have the ties on the side of the pad (that isn't a big deal to me tho because I actually prefer it without the ties). I will say it does have a long cord and a soft cover...but only one side of it is fleece and the other is the thinner material most heating pad covers have. So, while it does have a long cord and soft cover on one side...I didn't purchase it for those reasons...I purchased it to get hot and it has failed so mine is being returned.
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gets really hot on the highest setting, but the darn thing doesn't last a week before it quits working, and the light starts blinking. I bought one, it gave out quickly, so I swapped it at Walmart for another one. This one lasted 2 days and then it stopped working. It's not just a single defective unit - they're all crap. don't waste your money on this thing, it looks great but it doesn't work. Find another product because its just a complete and total rip-off.
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