|Item Weight||67.2 pounds|
|Product Dimensions||15.8 x 29.9 x 17.2 inches|
|Item model number||MMV5208WS|
|Installation Type||over range|
Maytag MMV5208WS 2 Cu. Ft. Stainless Steel Over-the-Range Microwave
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Maytag MMV5208WS 2.0 cu. ft. Over-The-Range Microwave with 1100 Watts, Four-Speed 300 CFM Venting System, 10 Power Levels, Auto Cook, Sensor Cooking Options and Stainless Steel Interior and Incandescent Cooktop Lighting: Stainless
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Installation revealed somewhat flimsy looking back support bracket that goes onto a wall. I can easily bend the supporting hook-shaped brackets on it that connect to the microwave's bottom back edge with my fingers, but I assume the purpose of this bracket is secondary support of the microwave against the movement in the horizontal space. This means that all the weight is supported by the two bolts that attach to the horizontal board of the cabinet under which the microwave is installed.
Once installed, it felt very secure.
The power on HIGH wasn't very impressive, just normal. With 10 year warranty on the magnetron, this should not be a problem.
Overall, I will give it the highest rating. 10 year warranty on the magnetron compensated for the minor issues I encountered.
Do not buy from this seller.
We installed the unit in January and it seemed that it would go into Demo mode for no reason. We used it for a week or so and called service. They came out to diagnose the problem (trip 1) and decided it was the mother board and they would need to order it. They were out 2-3 days later to install the mother board (trip 2). A few days later after having a bag of frozen vegetables in for 15 minutes to get warm, I called again. I asked if they could replace the unit and I was told, "after three of the same issues during the warranty period, the unit will be replaced." They came out and diagnosed the problem as the magnetron (trip 3). Of course, they had to order that. They were back two days later to replace it (trip 4). Two days go by and we have the same problem. I called again and told them I wanted a new unit. I was told, "I'm sorry, we can't do that." (I was not a very pleasant person the rest of this conversation). They were back out and decided it was a faulty thermistor (trip 5). They were back 2-3 days later to install that (trip 6). They stuck around to see how it would work and it had the same problem. They decided it was a contact in a switch. We are now waiting for them to replace it which will make 7 visits from the Maytag Man.
I wrote similar reviews on Lowe's and Maytag sites and they were rejected! I guess they don't like negative reviews. Lessson learned: Always check Amazon reviews!!
Avoid Maytag appliances! I know I will
(oh, it is nice to have a light over the stove. I just wish it doubled as a microwave.)
*** UPDATE *** Service was here for the SEVENTH time in the past six weeks. The unit still does not work. The technician said he didn't think he could do anything else and left. I called Maytag and told them I want the unit replaced. The CSR could not authorize it. I spoke with the customer service manager who told me that they could not replace the unit until Maytag determine that it was not repairable. She is turning it over to Technical Service who will decide if I am worthy of a replacement. I have filed a BBB complaint and, if I do not hear back from Maytag within 24 hours, will be filing small claims action against them.
So let's get into it. This microwave is okay. I may go even as far to say it's pretty good. It looks nice (if not a little industrial compared to my other stainless-look appliances). It cooks food pretty well, is big and has some nice features like presets for softening and melting butter. Easy to install? Hardly, but I wouldn't consider any range-hood microwave a breeze.
Here's the issues I have with this unit. Every once in a while, when I start a cycle, it will sound like the magnetron is going to burst out of the unit and melt our brains. Open the door, close it, start again, and it's normal. Annoying. The side-to-side "carousel" works decently but I wouldn't say it's a revelation in microwavery. The vent fan, at certain times and certain speeds, whistles at such an annoying frequency, that it's unbearable.
My biggest qualm? The hood lamp. Now I love the feature that lets you set a timer to turn the light on and off at set times every day. Our kitchen is a little dark so it's nice having the option to have this light automatically turn on and off when we want to. (Note: it only lets you set one on time and one off time, multiple would have been nicer. We have to reset them seasonally -- on in the morning during the winter and on at night during summer.) The downside of such a handy feature as auto on/off for the range lamp is you'll burn through a bulb REALLY fast. For us, it was about a year. The new bulbs are really only rated for about 1000 hours. So what's the big deal? Why not just change a $2 lamp? I would, if they designed the damn thing in a place that's serviceable. The lamp is toward the back of the range when it's mounted. You unscrew a long rectangular glass cover, and the bulb socket sits perpendicular to this long rectangular opening. I went to unscrew the burned out bulb and the glass of the incandescent bulb separated from the metal base. The metal base seats WELL inside the microwave's lamp socket, so it's not at all easy to try and turn it out by hand. After about three hours of pulling out my stove, trying to pull the bulb base out with three sets of needle nose pliers, swearing and giving up, I am now permanently without a lamp over my range. NOT happy with this in the least. Short of pulling the whole microwave down -- which would be a pain because I stripped one of the hanging screws during installation because this was a pain to put in -- I'm lightless. What a piece of junk!
Long story short, VERY VERY simple design modifications would have made this more user-friendly for homeowners. That said, Maytag is not in the business of selling appliances you own for 20 years. They sell cheaply made, nice looking units that you replace every two years. Even if you get fed up and buy other brands, the same manufacturer builds models for many different brands, so you buy the same garbage from the same company over and over. You'd probably be better served buying an older microwave that someone repaired, because they will probably last longer than something you buy new these days -- ESPECIALLY Maytag.