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Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods Hardcover – July 18, 2008

4.7 out of 5 stars 10 customer reviews

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Product details

  • Hardcover: 312 pages
  • Publisher: ASQ Quality Press; 3 edition (July 18, 2008)
  • Language: English
  • ISBN-10: 0873897439
  • ISBN-13: 978-0873897433
  • Product Dimensions: 1 x 6.2 x 9.2 inches
  • Shipping Weight: 1.3 pounds (View shipping rates and policies)
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (10 customer reviews)
  • Amazon Best Sellers Rank: #595,295 in Books (See Top 100 in Books)
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