- Hardcover: 312 pages
- Publisher: ASQ Quality Press; 3 edition (July 18, 2008)
- Language: English
- ISBN-10: 0873897439
- ISBN-13: 978-0873897433
- Product Dimensions: 1 x 6.2 x 9.2 inches
- Shipping Weight: 1.3 pounds (View shipping rates and policies)
- Average Customer Review: 4.7 out of 5 stars See all reviews (10 customer reviews)
- Amazon Best Sellers Rank: #595,295 in Books (See Top 100 in Books)
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Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods Hardcover – July 18, 2008
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Top customer reviews
NOT only useful for survey's design , but also for the use and analysis of the information . Lots of examples. Excellent book.