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Beth Kanter

Katie Delahaye Paine

Measuring the Networked Nonprofit: Using Data to Change the World Paperback – October 9, 2012

by Beth Kanter (Author), Katie Delahaye Paine (Author)

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The tools nonprofits need to measure the impact of their social media

Having a social media measurement plan and approach can no longer be an after-thought. It is a requirement of success. As nonprofits refine their social media practice, their boards are expecting reports showing results. As funders provide dollars to support programs that include social media, they too want to see results. This book offers the tools and strategies needed for nonprofits that need reliable and measurable data from their social media efforts. Using these tools will not only improve a nonprofit?s decision making process but will produce results-driven metrics for staff and stakeholders.

A hands-on resource for nonprofit professionals who must be able to accurately measure the results of their social media ventures
Written by popular nonprofit blogger Beth Kanter and measurement expert Katie Delahaye Paine
Filled with tools, strategies, and illustrative examples that are highly accessible for nonprofit professionals

This important resource will give savvy nonprofit professionals the information needed to produce measurable results for their social media.

Print length

336 pages
Language

English
Publisher

Jossey-Bass
Publication date

October 9, 2012
Dimensions

6.9 x 0.7 x 9.1 inches
ISBN-10

1118137604
ISBN-13

978-1118137604
See all details

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Editorial Reviews

From the Inside Flap

MEASURING THE NONPROFIT WORLD

"A powerful and entertaining book on how to use measurement and social media to kick butt and change the world."
—GUY KAWASAKI, author, Enchantment; former chief evangelist of Apple

"Read Measuring the Networked Nonprofit to help you figure out what kind of results you're getting, and then figure out to get even more effective."
—Craig Newmark, founder, craigslist,??craigconnects.org

"Measuring the Networked Nonprofit??is essential reading for any nonprofit leader trying to figure out what social media can do for her organization—and what pitfalls to avoid. Kanter and Paine demystify social media strategies, tools, and metrics, and make them accessible to techies and technophobes alike."
—Kathy Reich, Director of Organizational Effectiveness Grantmaking, The David and Lucile Packard Foundation

"This book is the cutting edge of evaluating the effectiveness of social media and goes beyond methods to show that measurement is about strategic thinking and evidence-informed action."
—Michael Quinn Patton, author, Developmental Evaluation: Applying Complexity Concepts to Enhance Innovation and Use

"The authors brilliantly teach nonprofit leaders how to transform their organizations by embracing measurement. The writing style is lively, which makes the book accessible, inviting to read, and fun to implement!"
—Kim Meredith, executive director, Stanford Center on Philanthropy and Civil Society

"The authors provide an invaluable guide to philanthropists and their beneficiaries and answer the question: 'How do we measure the effectiveness of our nonprofit's networked social media efforts?' This is a readable, practical book!"
—Howard Rheingold, author, Net Smart: How to Thrive Online

"Measuring the Networked Nonprofit is a must-read for anyone in the social good sector. The authors are both funny and talented storytellers. Stop reading this stupid blurb and go read the book."
—Shel Israel, coauthor, Naked Conversations and Forbes contributor

"In a new world of social media and big data, the authors cut through the noise to help you design and measure campaigns."
—Brian Solis, bestselling author, The End of Business as Usual and Engage!

From the Back Cover

MEASURING THE NONPROFIT WORLD

"A powerful and entertaining book on how to use measurement and social media to kick butt and change the world."
―GUY KAWASAKI, author, Enchantment; former chief evangelist of Apple

"Read Measuring the Networked Nonprofit to help you figure out what kind of results you're getting, and then figure out to get even more effective."
―Craig Newmark, founder, craigslist,??craigconnects.org

"Measuring the Networked Nonprofit??is essential reading for any nonprofit leader trying to figure out what social media can do for her organization―and what pitfalls to avoid. Kanter and Paine demystify social media strategies, tools, and metrics, and make them accessible to techies and technophobes alike."
―Kathy Reich, Director of Organizational Effectiveness Grantmaking, The David and Lucile Packard Foundation

"This book is the cutting edge of evaluating the effectiveness of social media and goes beyond methods to show that measurement is about strategic thinking and evidence-informed action."
―Michael Quinn Patton, author, Developmental Evaluation: Applying Complexity Concepts to Enhance Innovation and Use

"The authors brilliantly teach nonprofit leaders how to transform their organizations by embracing measurement. The writing style is lively, which makes the book accessible, inviting to read, and fun to implement!"
―Kim Meredith, executive director, Stanford Center on Philanthropy and Civil Society

"The authors provide an invaluable guide to philanthropists and their beneficiaries and answer the question: 'How do we measure the effectiveness of our nonprofit's networked social media efforts?' This is a readable, practical book!"
―Howard Rheingold, author, Net Smart: How to Thrive Online

"Measuring the Networked Nonprofit is a must-read for anyone in the social good sector. The authors are both funny and talented storytellers. Stop reading this stupid blurb and go read the book."
―Shel Israel, coauthor, Naked Conversations and Forbes contributor

"In a new world of social media and big data, the authors cut through the noise to help you design and measure campaigns."
―Brian Solis, bestselling author, The End of Business as Usual and Engage!

Start reading Measuring the Networked Nonprofit on your Kindle in under a minute.

Don't have a Kindle? Get your Kindle here, or download a FREE Kindle Reading App.

Product details

Publisher ‏ : ‎ Jossey-Bass; 1st edition (October 9, 2012)
Language ‏ : ‎ English
Paperback ‏ : ‎ 336 pages
ISBN-10 ‏ : ‎ 1118137604
ISBN-13 ‏ : ‎ 978-1118137604
Item Weight ‏ : ‎ 1.21 pounds
Dimensions ‏ : ‎ 6.9 x 0.7 x 9.1 inches

Best Sellers Rank: #1,186,643 in Books (See Top 100 in Books)
- #477 in Social Media for Business
- #801 in Social Media Guides
- #893 in Nonprofit Organizations & Charities (Books)

Customer Reviews:
14 ratings

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Kalen Cap

Worthwhile in measures

Reviewed in the United States on January 21, 2013

Verified Purchase

Attempting to become more effective in my volunteer capacities with nonprofits and social media, I read "Measuring the Networked Nonprofit" by Beth Kanter and Katie Delahaye Paine. Published in Autumn 2012, I was hoping for something up-to-date and this book did not disappoint. Most of the references and tools mentioned are current. That hasn't always been the case for me when reading books related to social media where things tend to change rapidly.

What is excellent about this book is it takes models and theories, for example "ladder of engagement," and presents these in everyday language, tying in practical advice, current means of measurement, and examples. This helps make complexities of measurement more accessible to those in nonprofits who deal with social media and presenting its results to decision makers. My perspective is that of a volunteer for largely volunteer run organizations, so I had to translate for that regarding the small staff discussions throughout the book. I imagine the same would be true of mid-size nonprofit employers, having to translate back to a smaller scale concern, but I believe this book would be applicable for quite a range of nonprofits.

That is not to say I found the book perfect. For one, transitions between topics can be rather abrupt within chapter narratives, even for a nonfiction book about technical issues. Also, future editions of "Measuring the Networked Nonprofit" should correct the one key weakness within it - the examples were rather hit or miss. First, the hypothetical Katie's Kat Shelter (KKS) was used so many times that it hindered rather than forwarded the points being made. How likely are such concepts and measures to work in the real world if the text's examples have to be imagined to write about? Even the real world examples needed more care. The full-page SeaWorld example in the chapter on relationship building may indeed be applicable to social media for organizations in crisis, but SeaWorld is a business, not a nonprofit. That's not to say that business applications aren't applicable for nonprofits, it just wasn't presented that way within this book specifically about measurement for nonprofits.

Those concerns aside, MEASURING THE NETWORKED NONPROFIT is an excellent resource for the times. Making complex analyses more accessible is a worthwhile contribution to those involved in helping nonprofits that seek to help in the world.

8 people found this helpful

Helpful

Alex!!

Love it

Reviewed in the United States on December 14, 2018

Verified Purchase

Great book, used it for thesis investigation

Helpful

m.r.

a complete package!

Reviewed in the United States on October 25, 2013

Verified Purchase

this book is THE complete guide to an integrated information driven advocacy strategy. the book is entertaining, engaging, full of practical ideas/tips/templates, approachable, and speaks to the heart of the matter. i am so glad i purchased this resources and cant wait to start implementing this new way of thinking!

One person found this helpful

Helpful

Randy K. M.

social networking for NGOs

Reviewed in the United States on October 8, 2012

Verified Purchase

I've been looking forward to the release of this book for quite sometime. Beth and Katie have done a terrific job outlining the techniques for and importance of measuring networking efforts in the nonprofit setting. The wisdom starts in the Preface and continues chockablock until the end! I highly recommend this text to all of my nonprofit colleagues.

5 people found this helpful

Helpful

Zan L. Mccolloch-lussier

Must read for anyone communicating on behalf of a nonprofit

Reviewed in the United States on October 22, 2012

Verified Purchase

Do you want to do good in the world but get freaked out a little at the idea of data, measurement and outcomes? Never fear! Beth Kanter and Katie Delahaye Paine take all the mystery out of measuring your nonprofit's communication and engagement efforts and make it incredibly approachable. In Beth's last book she taught us all how to use social media, in a new networked approach, to achieve our missions. This book picks up there and answers the question we've all been asking over the last two years, "Now that I'm using social media to achieve my mission, how do I know if it's working?" It is chock full of great examples from organizations large and small and ends every chapter with reflective questions that will keep you on track.

If you communicate on behalf of a nonprofit you've got to read this book, pronto! And better yet, buy a copy for your Executive Director too.

Thanks Beth and Katie for giving all us Do Gooders an entertaining and approachable book that will help us all save time and be better communicators.

3 people found this helpful

Helpful

Ansis

Five Stars

Reviewed in the United States on January 23, 2016

Verified Purchase

It really made metrics make sense.

Helpful

Marci Ronik, The Ronik-Radlauer Group, Inc.

Great resource and user-friendly!

Reviewed in the United States on May 3, 2015

Verified Purchase

Excellent! Easy to follow, easy to use. Provoked ideas for implementation and then some. Beth and Katie not only write well, they package their material in a way that is user-friendly. This book will have a prominent place on my shelf as a resource.

Helpful

cksyme

Another must-have resource for nonprofits

Reviewed in the United States on December 13, 2012

I've been a fan of both these authors for a long time. And to have them team up to write--what a treat. You'll get only the best and most practical info from these two. If you've read The Networked Nonprofit, you'll love this book. The same foundation from that book is carried on here: networked nonprofits are organizations that "use social networks and the technology of social media to greatly extend reach, capabilities, and effectiveness." Then, borrowing a page from Katie Paine's book, Measure What Matters, (which is also an awesome read), measurement is "the process of collecting data on your communications results and using the data to learn and improve your programs." I love the phrase "data-informed culture." The book takes us from just measuring data to using that data to inform decision making and then finding more relevant data to make better decisions.

The book is loaded with case studies from organizations that grew up networking and those that adopted it at a later age. Small organizations and large ones. There is a great tool here to help you get started down the path called the Crawl, Walk, Run, Fly evaluation. It will give you an analysis of where you are in the process. And the authors stress that becoming a networked nonprofit is a process that, more often than not, is successful one baby step at a time. The book revolves around several themes, backed by case studies, that networked nonprofits operate by such as "measurement means data for decisions, not for data's sake", "likes on Facebook is not a victory, social change is", "measurement is good governance," and many more. You'll meet some highly successful organizations you may never heard of. It's just a seminal work--please pick it up if you're involved in the nonprofit sector.

One person found this helpful

Helpful