Mecor Massage Recliner Chair PU Leather Recliner Chair with Heat Rocker Recliner with 360 Degree Swivel/Cup Holders/Remote Control for Living Room (Black)
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- MASSAGE RECLINER CHAIR-8 point massage,a heating system and 5 massage modes for selection ,having a full body massage to relax upper back, lower back,thigh and lumbar, each point can be operated individually to relieve stress, address painful tension, stretch shoulder muscle.
- SWIVEL RECLINER-360 degree swivel,the chair can be rotated in a full circle;160 degree reclining for optimal comfort ,especially for people after a surgery or with back problems.NOTICE:This recliner chair without lift and down function.
- MATERIAL-Made of soft 100% high quality bonded leather ,solid wood frame,and luxuriously thick padded arms/seat/back,it is comfortable enough to spend hours in it, especially for people after a surgery or with back problems.
- ASSEMBLE STEPS-Recliner chair come in 4 pieces:1 Back+1 Seat+2 Arms.Installation Steps: Slip 2 Arm parts onto the seat base, next slip the back part onto the base,then you're complete!
- DIMENSION-33" Lx33.5"W x42" H, Seat Dimension:21.5"W x20.5"D, Weight Capacity: 330lbs
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This Deluxe Ergonomic Massage Recliner Chair that is ergonomically designer with 8-massage nodes function are offering you the most relaxation and comfort for your back, lumbar and legs.360 degree swivel meaning the chair can be rotated in a full circle.Cup holders are designed for you to enjoy drinks while relaxing on it.Ideal for stiff muscle relax, pain and anxiety even tiredness relief which of improving sleep, finally reaching the highest energy levels as well.
8 Point Massage
Material-High quality leather
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In addition to this, there are areas of the chair's covering near the arm rest's seams that are becoming extensive and full thickness. These cracks reveal that the chair's prominently advertised "Leather" covering is in reality some sort of very poor vinyl, with the fabric base readily visible.
As per Amazon I contacted directfrommaker about these issues fully expecting some sort of fair resolution.
A $324 chair should be reasonably expected to last longer than 3 months by any standard or measure (much less the outlandish lie about its "Leather" covering !)
The very nature of these defects didn't allow their discovery till their failures revealed the miserably poor workmanship and materials used.
Instead directfrommaker sent me an email disallowing any remediation because I had "exceeded the return/refund timeline" and added "could I please understand and find some one to 'help me fix the problems' ! They completely ignored the deceptive "leather" advertising and then had the unmitigated gall to plead that "I close the case with Amazon" to save THEM any problems ?!?!?
I spoke with Amazon customer support who seemed to understand and support my complaints perfectly. The rep then referred my complaint "for investigation" promising I would be contacted by an agent for further information.
This resulted in another email from directfrommaker expressing that they were very "sad" I had filed a complaint against them, once again asking that I "please try and find some one to help me repair the problems" (at my sole effort and expense !) and yet again pleading for MY understanding !!!
To add insult to injury I almost immediately received an email from 'Pavan K' an Amazon support specialist denying my claim because I had exceeded the 45 day return deadline. I was never contacted, as promised, for any further proof or information ? I can't imagine what sort of "investigation" was undertaken to help me resolve my legitimate issues ?
I repeat, by any measure or standard a $324 chair should be expected to last longer than 45 or even 90 days under normal use before developing issues that preclude its useful life !
I genuinely love Amazon and until now have been very satisfied with what they sell and how they resolve any complaints/issues but they seriously dropped the ball with this one.
Interestingly neither Amazon nor directfrommaker even bothered to address the issues with the crappy chair shoddy construction, nor the blatant lie concerning the "leather""covering actually being some sort of inferior vinyl.
Their denial was based solely on an arbitrary deadline that doesn't at all allow adequate time to discover the kind of issues present in this or any other kind of durable furniture that anyone would reasonably expect to last far longer. Again much less the blatant lie about the "Leather" prominently featured in the title of the advertisement.
Shame on both Amazon and especially the fraudulent directfrommaker.
I've already contacted the BBB with my complaints and plan on availing all of my local TVmand newspaper consumer helplines to try and effect a fair and reasonable solution with this issue.
I used my Amazon store card to pay for the purchase so surprisingly it has no warranty provisions at all to protect consumers against defective/fraudulent merchandise past 45 days.
Had I used ANY other regular credit card, such as my Chase Amazon.com card all purchases over $150 would have had an additional 5 year extended warranty to protect me
So much for "Helping Amazon Build Earth's Most Consumer-centric Company".
* It swivels
* Has a foot rest that extends up with a lever on right side
* Back part can be laid back (not flat though, but maybe close to 20-30 degree angle)
* 3 pockets (1 on the right side, 2 small in the front)
* 2 cup holders (one on each side)
* Has vibration & heat
[+] Comfy (large and puffy, should be OK for up to 6'5" tall person)
[+] Really easy to assemble (slip the back part onto the base, connect 3 cables, plug into the wall, and you're complete! No tools required. It was more difficult getting it out of the box than to put together)
[+] Vibration is well distributed
[-] Cables were accidentally stapled inside the back of the chair. They weren't damaged, but I had to remove 5 staples to fish out the cords. Pictures attached to show before/after.
[-] Instruction paper didn't show how to connect the cables. Seller sent us a copy (attached in my pictures)
[-] Haven't found a way to turn on the heat *without* vibration at the same time
Overall, this is a good chair. It's much cheaper than other chairs like it. We're happy with it, and we can tell it will be getting a lot of usage!
UPDATE: Aug 2016
* Chair is still going strong. No issues to report so far! Holding up well with constant (~12 hour daily) use.
UPDATE: 2-17-18. This chair is 13 months old now and the mechanism on the side of the chair that makes it recline just broke. I CANNOT STRESS STRONGLY ENOUGH TO ANYONE CONSIDERING THIS CHAIR - DO NOT WASTE YOUR MONEY!! IT IS NOT WORTH HALF WHAT THEY ARE CHARGING. Every time I turn around something else is falling apart. Very disappointed and angry!!