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Mediabridge - Good for me
on May 11, 2014
Mediabridge is currently in the headlines of the popular press because Amazon has reportedly banned Mediabridge for threatening to sue a reviewer of one it is router products.
I have only purchased various types of Mediabridge cables (never a more intricate product such as a router). I have been happy with the performance of the Mediabridge products I have purchased. The company sends follow-up communications inviting comments and product support questions. I have never had the need for any support follow-up.
I do not know the substance of the negative review, Mediabridge's threatened legal actions, or Amazon's investigation and exile the company. Two things I do know: (1) I have been happy with the company and its products. (2) I have read reviews for other products where the reviewer appeared to have little understanding of the product, its features, and proper use.
If someone were to write a review that contains demonstrably false information (AND I DO NOT KNOW IF THAT IS THE CASE FOR THE MEDIABRIDGE STORY) I believe that the company has every right to seek a correction. The reviewer may be unhappy for any reason and give the company 1 star. But if the reviewer writes things that are false, Mediabridge should seek a correction and Amazon should support its vendor. Accuracy in the reviews (both positive and negative) is important to the reviews being helpful in making purchase decisions.