If you work Tuesday through Saturday from 9am to 6pm eastern and you need tech support, please email us at firstname.lastname@example.org and include the following information and we should be able to help that way:
- Make and Model of the Modem you have from your Internet Service Provider. (If you do not have a modem, please tell us what type of internet connection you currently have)
- How far are you getting into the installation process before you reach a problem
- Whether you are replacing another wireless router or this is the first wireless router you are setting up
- What type of devices and computers you are trying to connect wired or wirelessly
- What Operating System is on the computers
- Any other details that may be pertinent to the issue that you can think of
We generally respond to all emailed inquiries within 1 business day. If we are unable to successfully troubleshoot the problem via email we can take further action at that point.