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60 people found this helpful
Good pillow with faulty instructions
on March 28, 2017
It was an unexpected struggle for us to get this ready for use.
The pillow is a combination of a cushion and a parallel bag for water. The instructions show the method of standing the pillow on its end on a chair, and firmly pushing on the upper part to get out the unwanted air pocket after using the provided funnel to pour the water in. The test for seeing if the air pocket has been squeezed out is supposed to be checking to see if the pillow sloshes - If it does, the instructions say to do the process over. We did this numerous times over the course of two days, and no matter how much or little water we poured in, and how hard the two of us together pushed to squeeze out the air pocket, the pillow would still slosh loudly like an old water bed. We wrote to the company explaining our problem. They replied quickly, but basically just repeated the same instructions we already had.
We did finally find the solution:-- Test the pillow ON THE BED where you're going to use it. Unlike what the instructions say, the test is NOT to expect no sloshing if you're just holding the pillow - it will always slosh. The test is putting it on the bed, and seeing if there's any annoying sloshing when you lay down, put your head on it, and try it out.
It was a drag we hassled with this so long simply because the instructions are not accurate and should be rewritten.
Now that the pillow has been used for about two months, my wife is happy enough with it, finds it firm and supportive without being too unyielding. It's not necessarily The Best Pillow she's ever used, but feels it's doing the job she expected.
SO - the lesson is: Test for sloshing with the pillow in position on your bed, not in the kitchen where you've filled it with water.