Top critical review
191 people found this helpful
on January 6, 2013
Pro: At this point this product is great! This product seems to be built better than similar products like this in 300 range and under. This product weighs in at around 20lbs where as models like this sold in 300lbs and under range weigh in at around 10lbs. I would suggest anyone who is weighing near 300lbs buy this model rated for 400lbs and not the models rated for 300bls.
Con: This walker is much wider than other walkers; the width is 29 inches making it hard to get through most doors in our house. Our bathroom doorways are smaller than 29 inches making it impossible for my wife to get the walker into the bathroom. That is why I only gave it 4 stars.
Update from my last review!
On 1/27/13 this product broke under the seat making the seal useless. That same day I wrote and sent an email to JDCSupplies. My email goes as follows:
The walker that I bought for my wife back on Nov 22nd broke this morning when she sat down on the seat! The weld broke on the cross member that holds the seat up. How can we get this fixed or replaced?
My 2nd email to JDCSuppies on 1/28/13:
I've already sent one message about this walker breaking on one of the welds and have not gotten a reply. This product is still under warranty and I need this walker replaced right away. If don't receive a reply by tomorrow I will contact Amazon and file a complaint! I hope to hear from some by tomorrow!
JDCSupplies reply on 1/29/13
Thank you for your recent purchase, with JDCSupplies. We sincerely apologize for any inconvenience this may have caused you. Listed below are the instructions, on how to provide the proper information we would need, in order to move forward with your case.
* Please Provide either the LOT or SERIAL NUMBER of the item(s)
(The LOT number can be found stickered on the original shipping box, in which the item was received. The SERIAL NUMBER may be found on the actual product itself, also stickered, or in some cases engraved on the item. )
* Please provide TWO CLEAR PHOTOS, of the defective part(s)
(The photos help identify the immediate source of the problem, and helps us determine which part(s) to replace. Once the photos are taken, you may attach them to your reply email, via the YELLOW ATTACHMENT button. This button can be found on the bottom of the Amazon email page.)
Once all this information is gathered, and relayed over to us, please allow up to 48 hours, for a resolution and conclusion of your case. If there are any further questions, comments, or concerns, please contact us via telephone (630-422-7943) or simply reply back to this email. God Bless.
JDCSupplies Quality Department
My reply to JDCSupplies on 1/29/13:
Here is the lot number that was ask for s120498396 and photos!
JDCSuppies reply on 1/30/13:
We will be sure to reship the item. Please hold the defective one, as we may need the item back. Have a blessed day.
JDCSupplies CustomerCare Rep
My last email to JDCSupplies on 2/4/13:
Does anyone know when a replacement walker is going to be shipped, or has one already been shipped?
No one has gotten back to me as to when a replacement will be shipped; my wife needs this replacement badly. I changed from 4 stars to 1 on this product!