Mellow works perfectly fine for cooking. I have owned the device for about a month now and everything turns out great. However! I DO NOT recommend this for anyone looking to get a sous vide machine.
First, the design for the water tank make it impossible to clean. If your bag breaks during cooking or any seasoning falls into the water, it will get stuck under the metal grill at the bottom of the tank. You cannot remove the metal piece to clean it without voiding your warranty, so once that happens the water tank will always smell.
Second, their customer service is AWFUL. They will simply ignore emails and stop responding for issues they caused. If you are purchasing this $400 device, expect no support or service if something happens. There are alternatives device for cheaper with actual customer service. Don't support this company!
Reviews with images
Not reliable and poor customer service
I was very excited to purchase this- however it has been disappointing experience.1) Often times I see error message “vat not detected”. Only solution is reset entire mellow2) CustomerCare is bad, responds only after few business days3) often time temperature drops, and prepare uncooked food and it says your food is ready4) concept is good, however it failed miserably. I bought it at 399 and now prices have fallen to 298 - a clear proof product is not doing well.5) finally it is over simple - at least one button to turn on and off. I don’t want it to go refrigerated mode all the time by default6) in hot countries room temperature goes above 79 easily, and that is quite ok with us with ceiling fan running. However mellow stops workingOverall disappointing- hopefully they upgrade and launch a more reliable product and customer serviceThanks
Top reviews from the United States
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Reviewed in the United States on May 28, 2018
Reviewed in the United States on March 10, 2018
Reviewed in the United States on July 28, 2020
Reviewed in the United States on April 22, 2018
Reviewed in the United States on September 30, 2018
I was very excited to purchase this- however it has been disappointing experience.
1) Often times I see error message “vat not detected”. Only solution is reset entire mellow
2) CustomerCare is bad, responds only after few business days
3) often time temperature drops, and prepare uncooked food and it says your food is ready
4) concept is good, however it failed miserably. I bought it at 399 and now prices have fallen to 298 - a clear proof product is not doing well.
5) finally it is over simple - at least one button to turn on and off. I don’t want it to go refrigerated mode all the time by default
6) in hot countries room temperature goes above 79 easily, and that is quite ok with us with ceiling fan running. However mellow stops working
Overall disappointing- hopefully they upgrade and launch a more reliable product and customer service
Thanks
1) Often times I see error message “vat not detected”. Only solution is reset entire mellow
2) CustomerCare is bad, responds only after few business days
3) often time temperature drops, and prepare uncooked food and it says your food is ready
4) concept is good, however it failed miserably. I bought it at 399 and now prices have fallen to 298 - a clear proof product is not doing well.
5) finally it is over simple - at least one button to turn on and off. I don’t want it to go refrigerated mode all the time by default
6) in hot countries room temperature goes above 79 easily, and that is quite ok with us with ceiling fan running. However mellow stops working
Overall disappointing- hopefully they upgrade and launch a more reliable product and customer service
Thanks
Images in this review
Reviewed in the United States on August 17, 2020
Reviewed in the United States on August 3, 2020
