I am reviewing this product after using them for 1- year and will address a few issues other posters have mentioned as either a question, or, an "issue".
First to address the customer service at Mercer. I initially had a small problem with my order
and after not receiving a response going through Amazon, I contacted the company directly.
When emailing the company I received immediate, helpful, 5 star customer service.
They went above and beyond to make sure that I was a happy customer.
A trait that is difficult to find these days. I learned that many companies do not see
the reviews posted here, and sometimes communication through Amazon to them,
(regarding a problem for example) may not even make it to the company.
That is what happened in my case. Once Mercer was aware of my issue they immediately
jumped through hoops to fix it. I admit to not being the nicest person when making
contact with Mercer as I believed they were ignoring me by not answering communication sent through Amazon, yet, they were nice to me. Proffesional.
considering my "tone".
The knives are a solid, heavy, (compared to cheap run of the mill sets), extremely sharp quality product. The handles are made of some type of rubber(?) material which assures a solid
easy to handle grip. This matters, a lot. I am not a chef by any means, not even close, but from my experience wood handled knives when wet are not only difficult to grip, but dangerous because they become slippery.
When the knives first arrive they are unbelievably sharp. After a few months they do begin to
dull a bit but I now have a knife sharpener that quickly brings them back. I'm a total novice in the kitchen so this was a learning experience. All knives get
less sharp and should be sharpened appropriately. Mercer was kind enough to educate me.
Now I see why in Game of Thrones every one is constantly sitting around
sharpening their Valaryan Steel swords. Sorry, couldn't resist :)
Others have posted questions about the glass block itself and how to clean it. One word. Easy. See attached picture. Extremely easy.
The other "issue" I have noticed posted about a lot is the height of the knives in relation to the bottom of your kitchen cabinets. Again, refer to my attached pictures for the overall "look".
When I each for a knife I do slightly pull the block forward (towards me) to remove it.
This has proved to be a non issue for a couple of reasons. One, you just get used to
doing that motion. If you place the block under a cabinet you obviously cannot lift the
knife straight up and out. However, it is not a problem at all.
Two, the glass block is surprisingly sturdy so it does not fall over as you tilt it forward a bit
to remove the knife. I'm so used to the motion now I don't even notice, it's just second nature.
I love this set. Apparently my undercabinet lighting has effected my pictures as they actually look
more "shiny" from a distance in person. A clean, updated modern design as opposed to the big old wood block ones.
And the quality is top knot here. Well worth the price! Would make a great gift too.
Similar item to consider
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This item: Mercer Culinary M20000 Genesis 6-Piece Forged Knife Block Set, Tempered Glass Block,Black
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Emojoy Knife Set, 18-Piece Kitchen Knife Set with Block Wooden, Manual Sharpening for Chef Knife Set, German Stainless SteelAmazon's Choicein Block Knife Sets
From the manufacturer
The essential ingredient in any memorable meal starts with a finely crafted knife. The finest handle in forged cutlery and precision construction featuring high carbon German steel blades make cutting and chopping more efficient and enjoyable.
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Honest Review- Mercer Culinary Knife Set
TATIANA LYOGKY
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This Item  Mercer Culinary M20000 Genesis 6-Piece Forged Knife Block Set, Tempered Glass Block,Black | Recommendations  |  |  |  |  | |
| Price | $139.95 | $150.00 | -37% $42.83 List: $67.99 | $349.95 | $99.99 | -50% $49.99 List: $99.99 |
| Delivery | Get it as soon as Friday, Nov 1 | Get it as soon as Friday, Nov 1 | Get it as soon as Friday, Nov 1 | Get it as soon as Friday, Nov 1 | Get it as soon as Friday, Nov 1 | Get it as soon as Friday, Nov 1 |
| Customer Ratings | ||||||
| Sold By | Amsterdam Depot | Amazon.com | Amazon.com | eKitchenWorld | Alata shop | Astercook |
| material | Steel | Steel | Stainless Steel | Stainless Steel | — | High Carbon Stainless Steel |
| number of pieces | 1 | 1 | 20 | 7 | 15 | 15 |
| blade material | Carbon | Stainless Steel | Stainless Steel | Stainless Steel | Stainless Steel | High Carbon Stainless Steel |
| blade edge | — | Plain | Includes Fine Edge & Serrated | Plain | — | Serrated |
| handle material | Santoprene® | Delrin® | Wood | Wood | — | Polypropylene |
| construction type | Forged | Forged | Forged | Forged | Forged | Forged |
| dishwasher safe | ✗ | ✗ | ✗ | ✓ | ✓ | ✓ |
Perfect quality and design for modern kitchen 😊
I am happy with the quality of this product and it is easy to clean. Its classic and modern design fits perfectly in my kitchen. Thank you
Top reviews from the United States
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Reviewed in the United States on January 10, 2015
First to address the customer service at Mercer. I initially had a small problem with my order
and after not receiving a response going through Amazon, I contacted the company directly.
When emailing the company I received immediate, helpful, 5 star customer service.
They went above and beyond to make sure that I was a happy customer.
A trait that is difficult to find these days. I learned that many companies do not see
the reviews posted here, and sometimes communication through Amazon to them,
(regarding a problem for example) may not even make it to the company.
That is what happened in my case. Once Mercer was aware of my issue they immediately
jumped through hoops to fix it. I admit to not being the nicest person when making
contact with Mercer as I believed they were ignoring me by not answering communication sent through Amazon, yet, they were nice to me. Proffesional.
considering my "tone".
The knives are a solid, heavy, (compared to cheap run of the mill sets), extremely sharp quality product. The handles are made of some type of rubber(?) material which assures a solid
easy to handle grip. This matters, a lot. I am not a chef by any means, not even close, but from my experience wood handled knives when wet are not only difficult to grip, but dangerous because they become slippery.
When the knives first arrive they are unbelievably sharp. After a few months they do begin to
dull a bit but I now have a knife sharpener that quickly brings them back. I'm a total novice in the kitchen so this was a learning experience. All knives get
less sharp and should be sharpened appropriately. Mercer was kind enough to educate me.
Now I see why in Game of Thrones every one is constantly sitting around
sharpening their Valaryan Steel swords. Sorry, couldn't resist :)
Others have posted questions about the glass block itself and how to clean it. One word. Easy. See attached picture. Extremely easy.
The other "issue" I have noticed posted about a lot is the height of the knives in relation to the bottom of your kitchen cabinets. Again, refer to my attached pictures for the overall "look".
When I each for a knife I do slightly pull the block forward (towards me) to remove it.
This has proved to be a non issue for a couple of reasons. One, you just get used to
doing that motion. If you place the block under a cabinet you obviously cannot lift the
knife straight up and out. However, it is not a problem at all.
Two, the glass block is surprisingly sturdy so it does not fall over as you tilt it forward a bit
to remove the knife. I'm so used to the motion now I don't even notice, it's just second nature.
I love this set. Apparently my undercabinet lighting has effected my pictures as they actually look
more "shiny" from a distance in person. A clean, updated modern design as opposed to the big old wood block ones.
And the quality is top knot here. Well worth the price! Would make a great gift too.
Style: 6-Piece Glass BlockVerified Purchase
Review after 1- year of use, 5+ star quality, 5+ star customer service, Great Company/Product
Reviewed in the United States on January 10, 2015
I am reviewing this product after using them for 1- year and will address a few issues other posters have mentioned as either a question, or, an "issue".Reviewed in the United States on January 10, 2015
First to address the customer service at Mercer. I initially had a small problem with my order
and after not receiving a response going through Amazon, I contacted the company directly.
When emailing the company I received immediate, helpful, 5 star customer service.
They went above and beyond to make sure that I was a happy customer.
A trait that is difficult to find these days. I learned that many companies do not see
the reviews posted here, and sometimes communication through Amazon to them,
(regarding a problem for example) may not even make it to the company.
That is what happened in my case. Once Mercer was aware of my issue they immediately
jumped through hoops to fix it. I admit to not being the nicest person when making
contact with Mercer as I believed they were ignoring me by not answering communication sent through Amazon, yet, they were nice to me. Proffesional.
considering my "tone".
The knives are a solid, heavy, (compared to cheap run of the mill sets), extremely sharp quality product. The handles are made of some type of rubber(?) material which assures a solid
easy to handle grip. This matters, a lot. I am not a chef by any means, not even close, but from my experience wood handled knives when wet are not only difficult to grip, but dangerous because they become slippery.
When the knives first arrive they are unbelievably sharp. After a few months they do begin to
dull a bit but I now have a knife sharpener that quickly brings them back. I'm a total novice in the kitchen so this was a learning experience. All knives get
less sharp and should be sharpened appropriately. Mercer was kind enough to educate me.
Now I see why in Game of Thrones every one is constantly sitting around
sharpening their Valaryan Steel swords. Sorry, couldn't resist :)
Others have posted questions about the glass block itself and how to clean it. One word. Easy. See attached picture. Extremely easy.
The other "issue" I have noticed posted about a lot is the height of the knives in relation to the bottom of your kitchen cabinets. Again, refer to my attached pictures for the overall "look".
When I each for a knife I do slightly pull the block forward (towards me) to remove it.
This has proved to be a non issue for a couple of reasons. One, you just get used to
doing that motion. If you place the block under a cabinet you obviously cannot lift the
knife straight up and out. However, it is not a problem at all.
Two, the glass block is surprisingly sturdy so it does not fall over as you tilt it forward a bit
to remove the knife. I'm so used to the motion now I don't even notice, it's just second nature.
I love this set. Apparently my undercabinet lighting has effected my pictures as they actually look
more "shiny" from a distance in person. A clean, updated modern design as opposed to the big old wood block ones.
And the quality is top knot here. Well worth the price! Would make a great gift too.
Images in this review
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