- Paperback: 370 pages
- Publisher: Apress; 1st ed. edition (December 6, 2011)
- Language: English
- ISBN-10: 1430237260
- ISBN-13: 978-1430237266
- Product Dimensions: 6 x 0.8 x 9 inches
- Shipping Weight: 1.4 pounds (View shipping rates and policies)
- Average Customer Review: 4.9 out of 5 stars See all reviews (23 customer reviews)
- Amazon Best Sellers Rank: #109,439 in Books (See Top 100 in Books)
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Metrics: How to Improve Key Business Results Paperback – December 6, 2011
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About the Author
Martin Klubeck is a strategy and planning consultant at the University of Notre Dame and a recognized expert in the field of practical metrics. His passion for simplifying the complex has led to the development of a simple system for developing meaningful metrics. He is author of Metrics: How to Improve Key Business Results and coauthor of Why Organizations Struggle So Hard to Improve So Little and numerous articles on metrics. Klubeck is also the founder of the Consortium for the Establishment of Information Technology Performance Standards, a nonprofit organization focused on providing much-needed standards for measures.
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Top Customer Reviews
I highly recommend this book and this way of thinking to improve key business results. Start with chapters 1 through 4 to begin developing your business’s health report!
Before you drown yourself with details about data and collection methods, do yourself a favor and educate yourself on this approach. You'll be glad you did.
The key point Mr. Klubeck wants to make is that metrics is not about measuring random items; metrics is about answering a business question by locating the information and data within the organization.
Karen L. Jett, CMA
Author Grow Your People, Grow Your Business
Facilitator and Creator of Strategic Plan-ting(TM) Workshops
I hope that readers of this review take my review seriously. I'm always skeptical of reviews. But, I don't know the author and do not benefit from this post. That said, if you want to understand the concept of metrics and best practices on their implementation then buy this book.