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Micromessaging: Why Great Leadership is Beyond Words (Business Books) Hardcover – November 14, 2006
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From the Back Cover
Change the way you do business with the nonverbal gestures that can make or break any business relationship
A blank look, an averted gaze, or a dismissive shrug . . . we all know how other people's nonverbal cues can make us feel, even if they are delivered or received without conscious awareness. But do you know the ways in which these subtle behaviors can define your ability to influence the performance of others for better-or worse?
Stephen Young, one of the foremost experts on leadership, introduces the concept of micromessages-the gestures, facial expressions, tones of voice, word choices, eye contact, and interactive nuances that can be either debilitating or empowering to employees and to the power of leadership. Once you understand these micromessages, you'll be able to improve your leadership skills by
- Getting inside your organization's cultural DNA to spark change
- Diffusing negative micromessages (microinequities) and use positive micromessages (microadvantages) to spark creativity, improve performance, and exceed goals
- Infusing positive micromessages at all levels of the organization, achieving a strong, inclusive, and high-performing work environment
About the Author
For more than a decade, organizational guru Stephen Young has brought his powerful message about micromessaging and leadership to executives in businesses spanning fifteen countries. In 2002, Young founded Insight Education Systems, a management consulting firm specializing in leadership and organizational development, applying these concepts to nearly 10% of the Fortune 500 and many of their CEOs and leadership teams. Previously, as Senior Vice President at JP Morgan Chase he managed the firm's worldwide diversity strategy. Under his leadership, the company garnered numerous awards including the Catalyst Award and Fortune magazine's list of Top 50 Companies for Minorities, and it was ranked as the #1 company for diversity by Inc. magazine.
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