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Microsoft Dynamics CRM 2011 Application Design Paperback – December 20, 2012

3.8 out of 5 stars 9 customer reviews

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Editorial Reviews

About the Author

Mahender Pal

Mahender Pal is a Microsoft Dynamics CRM specialist. He has experience in envisioning and developing xRM solutions and providing consultancy for Microsoft Dynamics CRM, SharePoint, and Silverlight. Currently he is working with Cipher Dynamics IT Services India as CRM Practice Manager.

A Microsoft Most Valuable Professional (MVP) for Dynamics CRM for three years, he loves to contribute to the Dynamics CRM community and has a dedicated personal blog (http://mahenderpal.wordpress.com/) where he contributes various technical articles to assist the Microsoft Dynamics CRM community.

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Product Details

  • Paperback: 236 pages
  • Publisher: Packt Publishing (December 20, 2012)
  • Language: English
  • ISBN-10: 1849684561
  • ISBN-13: 978-1849684569
  • Product Dimensions: 7.5 x 0.5 x 9.2 inches
  • Shipping Weight: 1.2 pounds (View shipping rates and policies)
  • Average Customer Review: 3.8 out of 5 stars  See all reviews (9 customer reviews)
  • Amazon Best Sellers Rank: #2,118,663 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

Format: Kindle Edition Verified Purchase
This book has great potential. As other reviewers have written, there is not another similar book on the market. However, it is not written for professional programmers or for initiates. It seems a bit simplistic for professional programmers but lacks suitable explanation for beginners. Perhaps most damning is the number of typos -- the code is full of them (obviously not debugged code) and the text has quite a number as well. It almost seems as if the author tried to "knock this off" on a weekend and the publisher didn't bother to proofread it.

There is a need for this type of book, perhaps a do-over is in order.
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Format: Paperback
I recently read the new book "Microsoft Dynamics CRM 2011 Application Design" by Mahender Pai. Disclaimer: I received a review copy e-book from the publisher, and I also have met the author during his time as a CRM MVP (I am also a Microsoft MVP for CRM).

I have probably read most of the books published on the topic of Microsoft Dynamics CRM, I have served as a technical reviewer on a few of them, and co-wrote one of them.

Dynamics CRM books usually fall into one of several categories:
1.Introduction to the topic for end users, such as Microsoft Dynamics CRM Step By Step)
2.Administrator guides, like the CRM Administration Bible
3.Best practice guides, for example Working With Microsoft Dynamics CRM or the CRM Field Guide
4.Deep dives into specific topics, like Mitch Milam's CRM Security Deep Dive

This new book, Microsoft Dynamics CRM 2011 Application Design falls in a fifth category. This book is a scenario driven book that takes a fictitious company's business requirement and uses Microsoft Dynamics CRM to address the requirements. In the process, you learn many of the different functionalities of CRM, ranging from core system entities, custom entities and fields, workflows, e-mail management, as well as high level custom code solutions, such as plug-ins. It also has a good section covering options for mobile, both out of the box as well as third party. I thought this approach could be very helpful as opposed to just how to instructions, but I would recommend that the reader not just read the book, but rather work through the examples in an actual Microsoft Dynamics CRM environment.

I would recommend this to someone who has a basic understanding of CRM functionality.
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Format: Paperback
I thoroughly enjoyed reading the book. This is the only book in the market that talks about and teaches how to design solution using Microsoft Dynamics CRM 2011's various customization and extension features. This makes the book helpful to both readers who are new to CRM as well as experienced. There are total 8 chapters in the book in which readers will learn the basics of CRM 2011 and will also learn how to implement and create applications like Project Training Enrolment System, Employee Recruitment Management System, Hotel Management System etc. using CRM 2011. The readers will also get to learn how to create Silverlight applications, ASP.NET pages which integrates with CRM 2011.
A must read book for any serious CRM developer.
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Format: Paperback
This book is written by Mahender Pal, a CRM MVP.

On the first chapter, it briefly introduced Microsoft Dynamics CRM 2011; along with deployment options, client options, requirements and typical CRM modules: Sales, Marketing and Service. The book gives an example of how to design and develop a "Project Training Enrollment System" using Dynamics CRM 2011, with abundant screenshots and detailed steps. As a reader, you will learn how Dynamics CRM works as a 'xRM' application; you will go through the CRM customisation concepts and form design; You will also learn how process, plugins and web resource works in Dynamics CRM. The book also covers the application development using Dynamics CRM web services. Compares different CRM mobile client. Last but not least, it also introduces how to build an Issue Tracker tool using Dynamics CRM 2011.
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Format: Paperback
The book is divided in differents sections that explains all the Dynamics CRM 2011 features (Customizationes, Processes, Plugins, External applications, security roles, etc.). Each chapter explains a full Project design, and how you can use CRM features to cover all the customer requirementes.
There are diferent types of projects (Project Training Enrolment System, Employee Recruitment Management System,Hotel Management System, Issue Tracker System, etc.) and it explains how you can use and customize Dynamics CRM to achieve their goals.

This is a great book to people that want to start to work with Dynamics CRM 2011 because it gives to the reader tools to undestand how to fit Dynamics CRM to different solutions. It gives also ideas about how to start new projects and to valorate how many time it takes to finish a full Dynamics CRM Project.
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