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Microsoft Dynamics CRM 2011 Application Design Paperback – December 20, 2012
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About the Author
Mahender Pal is a Microsoft Dynamics CRM specialist. He has experience in envisioning and developing xRM solutions and providing consultancy for Microsoft Dynamics CRM, SharePoint, and Silverlight. Currently he is working with Cipher Dynamics IT Services India as CRM Practice Manager.
A Microsoft Most Valuable Professional (MVP) for Dynamics CRM for three years, he loves to contribute to the Dynamics CRM community and has a dedicated personal blog (http://mahenderpal.wordpress.com/) where he contributes various technical articles to assist the Microsoft Dynamics CRM community.
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Top Customer Reviews
There is a need for this type of book, perhaps a do-over is in order.
I have probably read most of the books published on the topic of Microsoft Dynamics CRM, I have served as a technical reviewer on a few of them, and co-wrote one of them.
Dynamics CRM books usually fall into one of several categories:
1.Introduction to the topic for end users, such as Microsoft Dynamics CRM Step By Step)
2.Administrator guides, like the CRM Administration Bible
3.Best practice guides, for example Working With Microsoft Dynamics CRM or the CRM Field Guide
4.Deep dives into specific topics, like Mitch Milam's CRM Security Deep Dive
This new book, Microsoft Dynamics CRM 2011 Application Design falls in a fifth category. This book is a scenario driven book that takes a fictitious company's business requirement and uses Microsoft Dynamics CRM to address the requirements. In the process, you learn many of the different functionalities of CRM, ranging from core system entities, custom entities and fields, workflows, e-mail management, as well as high level custom code solutions, such as plug-ins. It also has a good section covering options for mobile, both out of the box as well as third party. I thought this approach could be very helpful as opposed to just how to instructions, but I would recommend that the reader not just read the book, but rather work through the examples in an actual Microsoft Dynamics CRM environment.
I would recommend this to someone who has a basic understanding of CRM functionality.Read more ›
A must read book for any serious CRM developer.
On the first chapter, it briefly introduced Microsoft Dynamics CRM 2011; along with deployment options, client options, requirements and typical CRM modules: Sales, Marketing and Service. The book gives an example of how to design and develop a "Project Training Enrollment System" using Dynamics CRM 2011, with abundant screenshots and detailed steps. As a reader, you will learn how Dynamics CRM works as a 'xRM' application; you will go through the CRM customisation concepts and form design; You will also learn how process, plugins and web resource works in Dynamics CRM. The book also covers the application development using Dynamics CRM web services. Compares different CRM mobile client. Last but not least, it also introduces how to build an Issue Tracker tool using Dynamics CRM 2011.
There are diferent types of projects (Project Training Enrolment System, Employee Recruitment Management System,Hotel Management System, Issue Tracker System, etc.) and it explains how you can use and customize Dynamics CRM to achieve their goals.
This is a great book to people that want to start to work with Dynamics CRM 2011 because it gives to the reader tools to undestand how to fit Dynamics CRM to different solutions. It gives also ideas about how to start new projects and to valorate how many time it takes to finish a full Dynamics CRM Project.
Most Recent Customer Reviews
Like other readers I have an ambiguous opinion about this book. It is full of errors,yes. One has to search the web to fullfill some chapters, yes. Read morePublished on March 20, 2014 by Volker Roth
The editor should have worked much harder on it. The book has so many typos and omissions that I thought it's a joke when started reading this. Read morePublished on October 18, 2013 by Ivan Studenikin
I was given a free copy of the Microsoft Dynamics CRM 2011 Application Design book by Mahender Pal who is one of the splendid CRM MVP's that contribute a great deal to the CRM... Read morePublished on March 28, 2013 by Mr. B. Hosking