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Microsoft Dynamics CRM 2011: Dashboards Cookbook Paperback – January 18, 2012
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About the Author
Having been in the industry since 1992, Mark AuCoin has been involved in many different software projects. Starting out in application development, he learned about business needs while building robust client/server and ERP systems using Microsoft and Java development tools. Migrating to the internet, he was able to leverage his years of database and reporting skills to create business class web-enabled applications. Then a funny thing happened - Microsoft CRM. Mark was impressed with the ability to focus more on the business needs and "what" needs to get done instead of worrying so much about "how" it was going to get done. Since diving into Dynamics CRM in 2006, Mark took his own Dynamics CRM mobile solution to market, attained Microsoft Virtual Technical Specialist status for CRM and is a CRM Solution Specialist for Navantis Inc, which won the 2010 CRM Solution Partner of the Year award from Microsoft Canada.
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Top Customer Reviews
This new feature is very important to work with the data and to know and compare how is going your company.
This Book is focused in this new features, explaining in a "recipe" way, i mean in a very easy and usefull way.
I think the first part of this book is focused to end user (or light users) and the second part it focused in power users (and also customizers) to give them tools to take advantage of the new features in CRM 2011.
When i was reading this book i find some new ideas about how to work with dashboards and charts in the right way to achieve my goals in CRM implementations.