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Microsoft Dynamics CRM 2011 Unleashed 1st Edition

4.1 out of 5 stars 7 customer reviews
ISBN-13: 075-2063335383
ISBN-10: 0672335387
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Product Details

  • Series: Unleashed
  • Paperback: 1008 pages
  • Publisher: Sams Publishing; 1 edition (October 5, 2011)
  • Language: English
  • ISBN-10: 0672335387
  • ISBN-13: 978-0672335389
  • Product Dimensions: 7 x 1.9 x 9 inches
  • Shipping Weight: 3.4 pounds
  • Average Customer Review: 4.1 out of 5 stars  See all reviews (7 customer reviews)
  • Amazon Best Sellers Rank: #1,020,764 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

Format: Paperback
One thing I have learned about CRM since I began using it is it has a million different features with a million different uses. It is a great program but only if you know how to use it. Microsoft Dynamics CRM 2011 Unleashed explains every detail of Dyanmics CRM 2011 in a way that is easy to understand. I keep this book at my desk in case there is a feature I would like to know more about or if I want to know if Dynamics CRM is capable of something. Great book for reference.
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Format: Paperback Verified Purchase
The book covers everything you need to know about CRM 2011. I would recommend the book to anyone who need to gain a good understanding of how the software works. However, there were a few problem with the book and I will list them below:
1. The book had several spelling errors that found to be a distraction.
2. The book also had many grammatical errors.
3. The author skip some steps and often I would have to search to find where he was in the program.

Overall the book had a lot a very good content and a lot can be learned from reading this book. I would say buy the book if you want to gain a good understanding of how and why you should use CRM 2011
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Format: Kindle Edition Verified Purchase
If you're new to MS Dynamics CRM 2011, this might be the book you're looking for.
I'm new, and while it did deliver most of what I was looking for,I still felt slightly dissapointed.
The authors walk you through most of the different aspects of setting up and starting out a brand new CRM installation, but parts of the process are only covered briefly. So I often had to use my friend Google to find the answers to my problems.

I'm also no big fan of authors selling their services through a book. Though to be fair, they only did this once...

So, it's a nice introduction to MS Dynamics CRM2011 but it's not "unleashing" the system as I felt the title promised to do.
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Format: Paperback Verified Purchase
This book is very detailed and very simple to use however it's not that great to learn the administration side CRM it's more for learning the user side I would recommend getting this book it forward ministration purposes only because of its detail and email routing and outlook for CRM.
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