- Series: Unleashed
- Paperback: 1520 pages
- Publisher: Sams Publishing; 1 edition (September 19, 2016)
- Language: English
- ISBN-10: 0672337606
- ISBN-13: 978-0672337604
- Product Dimensions: 7 x 1.9 x 9.1 inches
- Shipping Weight: 4 pounds (View shipping rates and policies)
- Average Customer Review: 13 customer reviews
- Amazon Best Sellers Rank: #314,621 in Books (See Top 100 in Books)
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Microsoft Dynamics CRM 2016 Unleashed (includes Content Update Program): With Expanded Coverage of Parature, ADX and FieldOne 1st Edition
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About the Author
Marc Wolenik has been involved with customer relationship management systems for more than 20 years and Microsoft Dynamics CRM since version 3.0. His experience led to the creation of Webfortis (recently merged with Avtex), one of the largest Microsoft Dynamics CRM partner firms in North America.
Top customer reviews
It looks like Marc did a thorough job covering everything that CRM has to offer, and included both the technical limitations related to on premises integration which is key to our systems work.
I wouldn't recommend this book for a beginner, but then I wouldn't recommend CRM for a beginner either.
This is the definitive guide for Dynamics CRM 2016, has terrific code examples, including Azure and integration APIs, a must have for every Microsoft tech professional.
One puzzling thing is that a module has been added to Dynamics call "Project Service Automation"
This book completely ignores the features of timesheeting, project management, resource allocation etc etc
Perhaps this module was added to the product after the book shipped, but it is a bit puzzling why it is missing...
I've registered for Updates to see if it gets added in the future (or even mentioned!!)