I have ordered this mug twice now. The first time I was so excited, and anxiously awaited the arrival of my cool new copper mug! Instead, when I opened up my box (which was clearly made for the right mug) I found a black plastic one instead.. the suction function worked though, so I forgave all and ordered my refund, and reordered the same item. Just got the second order today. This time it's the right mug!! Just it doesn't work AT ALL. The "vacuum" doesn't exist, and it leaks out of the top also. Do not buy this mug. I really tried. I'm sad now. Do not buy this mug...
It worked great for the first six months and then lost its special no tipping grip. I thought not a problem since it has a lifetime warranty. I submitted a warranty claim on their website and received an email that said "A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours)". I waited for over a week and then left a message on the "Get Mighty" website for a status. I received a response from the founder (Jayme Smaldone) letting me know that he will have Val work on my warranty request immediately. That was over two weeks ago (August 17th). Total wait time is one month and counting.
Bottom line, good product (when working) but terrible customer service and support. Loyalty is built on customer service and this company sorely lacks in this area.
The "anti tip-over" technology is kinda neat, but only works well on a perfectly clean, perfectly dry, perfectly flat surface (think my marble-top coffee table, but not necessarily my warped plastic desk-keyboard tray). And I like the copper-like color, although it's still just colored stainless steel, of course. The vacuum works well enough to keep hot chai hot and cold soda cold at least until I'm through drinking them, which is really all I require of it. Not crazy about how the lid locks and unlocks, as it's nearly impossible to do with one hand. On the flip side, it is simple and easy to clean. (If you need the most serious vacuum insulation you can get, try one of the Zojirushi SM-SA60-BA Stainless Steel Mug, 20-Ounce, Blackbottles from Japan. Those things will keep your drinks hot or cold all throughout the day.)
We call it the "ticking time bomb" - because when hot liquids are in it, it ticks. When the hot liquids are poured out, but the inside is still hot, it still ticks. Not quietly. Loudly enough so that if it is in my computer bag, sitting in the back seat of my car, I can hear it. I'm not talking super hot. Not boiling hot. Drinking coffee in the morning hot.
But worse? The spout pops open. When it's it my purse. Pause for effect. THE ENTIRE THING SPILLED IN MY PURSE. Yeah, that wasn't an inconvenience at all. This thing is a PoS and it makes me a.n.g.r.y. that anyone would give it 5 stars. Save yourself. Save your day planner, and the greeting card you were going to send to your mom, and YOUR PHONE, and your electronic key fob, and all the precious other junk you keep in your purse. Junk, junk, junk.
As the most accident prone goof on the planet, the engineers at Mighty Mug have my back! They must have heard that I was the guy who broke his ankle and received a concussion while doing a math problem in my head. The also must have been in contact with my dry cleaner who constantly laughs at the numerous coffee stains I had on my shirts, sport coats, and pants. Honestly, with a regular cup of coffee in my hand, I'm a danger to myself and others. Finally, after finding out that caffeine products and a computer keyboard do not play well together, I sought out a solution to my lack of motor function. This Mighty Mug Stainless Steel Tumbler has solved many of my issues regarding spilling coffee, knocking coffee over onto expensive dealibobs and whatnot. I would go out on a limb and say that it's the greatest invention on Earth but the Dash Rapid Egg Cooker occupies that position and is unlikely to be replaced anytime soon. (For haphazard coffee drinkers who purchase this item: I recommend getting a stainless straw 8.5-10 inches to accessorize this mug.)
I just got my mighty mug earlier today, and it works great! It is really helpful with my three year old daughter because she is constantly knocking everything she can over and sometimes spilling my coffee over our rug. With this tightly sealed cap and the suction on the bottom it makes it a great product for family's with young toddler or kids
Prior to this purchase, I had purchased a silver and a red Mightymug at Bed & Bath. I used my silver mug continuously because it keep my hot coffee hot, and even many, many, hours later my coffee was still very warm. I lost this great mug. I couldn't remember where I had placed or left it. Thus, the red Mightlymug to the rescue. However, I was disappointed in the red mug…it didn't keep my hot coffee hot very long and I didn't care for the split outer design…I found the design to be a nuisance especially when I placed it in my car's beverage holder. I didn't use the red mug for any cold beverages and I have no idea how well beverages maintained coldness. Since I enjoyed using the silver Mightlymug so much I decided to order a new SILVER Mightymug.
First off, I want to say that this is my 2nd Mighty Mug. I never had any problems with the first one until I dropped it and now it leaks out of the lid. It was my own fault and I couldn't buy a replacement lid because it is several years old and the new lids don't fit.
And while this one technically works, the bottom part of it keeps coming off if it twists the wrong way. I don't know if this is a new "design feature" but it's only a matter of time before the thing gets lost. I was considering buying more as Christmas gifts but I probably won't now.