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Minding the Store Paperback – August 31, 1997
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In one of the most anticipated books of 2017, David Sedaris tells a story that is, literally, a lifetime in the making. Pre-order today
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"A treasure chest of sheer pleasure." -- Publishers Weekly
"An opulent story that only an insider could tell!" -- New York Times
"Fascinating....A success story that has become the stuff of legend!" -- Cincinnati Post
"One of the success stories of our time...sparkling and enthralling!" -- Christian Science Monitor
"The delightful story of a man and a store!" -- Atlanta Constitution --This text refers to an out of print or unavailable edition of this title.
From the Publisher
"There is never a good sale for Neiman Marcus unless it's a good buy for the customer... was one of the first declarations of business philosophy I heard my father, Herbert Marcus, make soon after I came to work at Neiman Marcus in 1926. It was reiterated so many times that it became established as an article of faith in my mind....This was his way of practicing the Golden Rule, and now, almost seventy years since the founding of Neiman Marcus, the same policy prevails."
Thus began the 1974 edition of Minding the Store and thus begins this 1997 facsimile edition, published in celebration of the 90th Anniversary of Neiman Marcus.
Mr.Marcus has spent most of his life not only helping to create a retailing enterprise renowned throughout the world as the epitome of quality, but also in setting high standards for the level of taste of all who desire "the better things in life" and in doing so has played a key role in making Dallas itself a success. "Mr.Stanley," as he is affectionately called by all his Neiman Marcus friends and associates, has made Neiman Marcus a legendary success.
Although he retired from active involvement in Neiman Marcus in 1977, the influences of the philosophies of business he developed remain an important part of the training of Neiman Marcus personnel. Those basic principles-best exemplified by his belief in his father's business philosophy-are the reasons Neiman Marcus is today recognized as the taste leader of American retailing.
Minding the Store is a warm portrait of a man and an exuberant celebration of the store that has become the best-known landmark in Texas since the Alamo. --This text refers to an out of print or unavailable edition of this title.
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Top Customer Reviews
From the point of view of Stanley Marcus we get to see the retail giant his father and aunt established and which he took over upon his father’s passing then passed to one of his son’s when he was ready to step back.
The first 60% is mainly devoted to the history of the store.
No sale is a good sale for the store unless it is a good but for the customer.
That is the guiding principle of the store which is able to sell $25k fur coats and $30 dresses.
They make no distinction between either of those customers and are just as likely to charter a plane to fix the problems of either client.
Having worked in a family run business the most fascinating talk was of how they let family work their without them assuming any unearned authority.
There are lots of great teachable moments for anyone that serves customers in this history of the store.
Now the final bit wasn’t for me. It includes personal observations about which fashion designer’s are easy or hard to work with. Some history on the Dallas economy and teaching you how to collect art.
That may apply to some people, but that wasn’t me.
I’d read the first 60% again since I’m sure I’d pick up a bunch of other great tips on running a service based business.