Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.
To get the free app, enter your mobile phone number.
Misunderstood!: The Fast Guide to Communicating at Work--What to Say, How to Say It and When to Shut Up Paperback – August 3, 2010
|New from||Used from|
The Amazon Book Review
Author interviews, book reviews, editors picks, and more. Read it now
Frequently bought together
Customers who bought this item also bought
About the Author
Who is Allie Casey? Growing up in suburban New York, Allie struggled with what to say and how to say it. Mostly she said nothing-especially in school. She knew things had to change when on the last day of high school a teacher said to her, "You've been in my class for a year and I don't know what your voice sounds like." Allie knew she had to do more than listen-she had to speak. Today, Allie changes lives by helping others step into their light to become powerful, effective communicators and confident leaders. She helps workers-front-line employees, direct reports, managers, CEOs and everyone in between-to communicate more effectively, to listen with more empathy and to decrease costly misunderstandings. In-other-words, to communicate with fewer headaches and better results. Allie does this through speaking, teleseminars and coaching programs. What makes Allie different? Allie brings the best of experience and expertise to her work. With previous careers in fashion, corporate image consulting, training and project management, Allie brings years of practical application in sales, management and marketing to her programs. Formerly a top-ranked communication skills trainer for one of world's largest seminar companies, she has spoken to a broad cross-section of industries including: finance, education, government, manufacturing, retail and the military. No stranger to adversity, Allie weaves humor and insight into her stories to inspire, engage and educate her audiences. She says her greatest teachers were angry customers, inebriated employees, and work place bullies, those she's had to fire, copious criers and just plain liars. Clients and participants appreciate her direct, humorous and energetic style. When she isn't writing, speaking, or coaching Allie can be found relaxing in Orlando, FL
Browse award-winning titles. See more
Top customer reviews
There was a problem filtering reviews right now. Please try again later.
"Misunderstood" is a great book for trainers, Human Resources professionals, consultants, bosses and employees. Allison Casey's gem of a book gives some tips, insights, and exercises on all facets of communication such as listening, asking the right question,nonverbal communications, difficult conversations, embarrassing conversations and correcting communication confusion. Each section sets out the problem and gives some down to earth solutions, often with some exercises to try. As an author of books on negotiations and interviewing, I liked her advice on those topics.
She provides 5 critical questions to ask in a job interview:1)Ask for a description of a typical day on the job; 2)Ask about any financial concerns you have about the organization; 3)Ask what behaviors your supervisor considers unacceptable; 4)Always ask permission to take notes while the interviewer is talking; 5)Ask what qualities the most successful employee has and what qualities the least successful employee is lacking. What stands out about Casey's book is that all her tips come from her own experience. Each chapter could be a separate training exercise for employees. I give "Misunderstood" my highest ranking.
Reading this book showed me where I was strong in my communication and the areas I could definitely improve in. I think everyone who reads this and applies it is going to be amazed at the new results they start getting. I am recommending it to everyone I know who has a desire to develop themselves as better leaders.
I particularly liked the recommendations / examples / dialogue provided around listening skills. The section about the difference between reactive / responsive listeners simply demonstrates what is considered "good" listening skills and where I could improve my own communication and listening skills when interacting with a group or one-on-one.
This book is an easy read, well laid out, and easy for a person to flip to a specific section to refresh on a skill that person would like to continually improve upon.
AuthorHow To Grow Your Small Business