Top critical review
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Cabinets damaged due to water leaks
on June 25, 2014
I spent a lot more than I typically do when I purchased the Moen Motionsense, because I decided I wanted a quality unit that would not cause me headaches down the road. Unfortunately that has not been the case at all.
Install went smoothly, and I was initially happy with the product. About 6 months after install I noticed a small drip of water coming from the valve handle. I then noticed water was also leaking out of the bottom of the unit under the sink as well, both drips were from the same issue, but I already had a good sized puddle in the bottom of the cabinet before I discovered the leak. I took the unit apart assuming it may need a new o-ring, etc. I found that the temperature mixing valve needed to be tightened up (this is a factory assembled part, so it would had nothing to do with my install). I found this irritating, but was able to fix the issue myself.
Fast forward about 3 more months and now I discovered a very large water mess under the sink cabinet. The cabinet floor and sides have both swollen and warped due to the water and will need replaced. This time the water was dripping out of the bottom of the electronic control box. I again disassembled the unit and this time the water was leaking around the diaphragm that seals the electric solenoid valve, and was leaking out of the solenoid coil body. I attempted to repair by adding some grease to the O-rings and rubber diaphragm, which worked for about 3 days, but now the leak has resumed.
I am very frustrated that a $500 faucet has given me so much grief with less than 1 year of ownership. Now I am looking at getting a different faucet, and now having to do major cabinet repair as well.