Top positive review
20 people found this helpful
does not hold together when replacing rolls, read on....
on November 29, 2012
I like Moen, and this time I bought several paper and towel holders. I too don't like the mounting system, but it does work. I had to remove the original bars (new to this house when built just 3 months ago, just didn't like the chrome look those had) but the mounting for those was far superior, two screws into the drywall, and a good bracket to mount the bar to (These were Moen's also, just a different style). Moen uses a cheaper click on style I am not too fond of, but so far it works. But the other mounting system was a little wider in width, so the plastic screw holders show when the new Moen goes on the wall, but not by much, maybe a third of the screw holder diameter, which when touched up with paint, it is almost not visible at all.
But, this is not the reason I don't like this paper holder, and will return it. The bar the paper roll goes on comes apart as soon as you remove it to replace the paper roll. When I took it out of the box, it all sprang apart, and when I test it taking a cardboard tube off, it all falls apart in your hands, and to the floor. Not something I want to do every time I change a roll. The one I removed from the wall stays together as it should, the two tubes have a small crimp which prevents the two tubes from coming apart, this Moen doesn't, it is just two tubes slid together with a long spring inside.
I believe this is probably defective, as I have not heard of others complaining about this.
It isn't defective, apparently, it is just the design of this particular paper holder. I contacted Moen and they were very helpful, really, helpful. They said they are looking into re-designing the holder to be a swing or hinged type. They said when they get the design done, they will send me one. It wasn't too long before I received a new one with the new swing up bar, all the while, they sent me updates about every 4 or 5 days. This is really great customer service. The paper holder wasn't exactly like the one in this review, and I didn't expect it to be as they told me ahead of time it is not the same, but very close. The new one went in my 3rd guest bathroom upstairs, however, as the spacing on the new one is about an inch wider than the present one, and I really didn't want to re-drill and patch the other holes. No big deal, I can live with the other one as I have gotten used to it, but the new one I really like. I will post a picture of the new one as it is such an innovation, and I really like it. I have also upgraded my star rating partly because I now know it wasn't defective (just not a good design), but the customer service was the best I have had from any company, and that says a lot.
I still love the new one they sent me, and the older one (Brantford) is still going strong, never had it fall apart when changing. We are careful I guess, or have just gotten used to it. I did promise some pictures of the new replacement, the Banbury pivoting holder, so have added them in now. This is one nice holder. It swivels up effortlessly, and the weight of the roll keeps it down. It does take some careful measuring, if I remember right, when installing, but nothing too hard.