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The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you Paperback – September 10, 2013

4.7 4.7 out of 5 stars 2,757 ratings

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Popular Highlights in this book

From the Publisher

The Feedback Fallacy

idea validation

We feel like we're being scientific

When we're really just fishing for compliments

Learn customer development

When we go ask people for feedback about our idea...

People say you shouldn't ask your mom whether your business is a good idea. That's true, but it misses the point...

We feel like we're being scientific

You shouldn't ask anyone whether your business is a good idea. At least not in those words. Everyone will lie at least a little. Ultimately it's a bad question.

When we're really just fishing for compliments

We're putting our precious idea on the line...So people respond with compliments and opinions. It's not their responsibility to show us the truth. It's our responsibility to find it.

It convince us we're on the right track, even when we're not

You want to understand what they're already doing and why. This understanding lets you come to your own conclusion about the product they'll need.

stop waisting your time

Stop wasting your time

Entrepreneurs are universally busy, yet odds are high that you’re wasting huge amounts of time sitting in pointless meetings and building unnecessary features. Talking to customers takes time, so it's worth doing right.

Take two hours to read this book and you’ll see it repaid tenfold.

Rob Fitzpatrick

Rob Fitzpatrick, author and entrepreneur

The Workshop Survival Guide
Learn how to design and teach educational workshops that work every time.

Whether workshops are your whole world or just a small part, The Workshop Survival Guide will equip you with the tools to design and run a brilliant session, every time, with no stress or drama. Folks tend to think a successful workshop is all about the facilitation (which does matter, and we’ll cover that too), but the real magic is in the design you do ahead of time. It’s a simple process that anyone can learn, and which will get you to the real goal: a happy audience.

Rob Fitzpatrick

Understand your customers. Build desirable products. Write useful books

Alongside running a variety of little businesses over the past fourteen years, Rob is the author of three practical handbooks to what he's learned along the way.

His books are taught at universities like Harvard, MIT, and UCL, and are used as training manuals at companies like SkyScanner and Shopify. He has run training programs at companies like HP and Sony Mobile, and has helped coach countless startups and entrepreneurs. His advice is thoughtful, battle-tested, and pleasantly practical.

  • The Mom Test: How to talk to customers and figure out if your business is a good idea when everybody is lying to you
  • The Workshop Survival Guide: How to design and run education workshop that work every time
  • Write Useful Books: A modern approach to designing and refining recommendable nonfiction
Mom Test, translations

Editorial Reviews

Review

"Read this short book! We believe this is the best and most accessible book for entrepreneus who are seeking product market fit.
--  Simon Murdoch. Partner Episode1 Ventures

Recommended by world-class investors
"[The Mom Test] book is awesome. We've been recommending it to all YC founders since last batch."
     -- Eric Migicovsky, Partner, Y Combinator


"If you aren't sure about how to ask the "right" questions to ascertain whether there is real customer pain, the best book on the subject is The Mom Test. I highly recommend it."
     -- Carlos Espinal, Partner, Seedcamp


"Early stage founders - Please read The Mom Test. Just got this feedback from one of our companies: 'Big thanks for recommending [the book]. It totally changed the way we structure customer conversations.'"
     -- Connor Murphy, Venture Partner, TechStars


Taught at top universities


"Ounce for ounce, there's no better way to learn what customers want and will buy than this wonderful little book. If you want your new product or new business to succeed, start here."
     -- John Mullins, London Business School. Author of The New Business Road. "[A] very useful book, which you will find incredibly helpful in structuring better conversations with potential customers."
     -- Dave Chapman, University College London


Beloved by practitioners


"This is one of the few great practical books I've ever read. Whoever has an idea to build something, please read it before even wasting your resources."
     -- Emre Güney, Global Senior Lifecycle Manager, Skyscanner


"Had a great hour-long customer discovery call. Can't recommend the Mom Test enough. The questions got him talking SO openly without me having to do much. So far, best business book I bought."

     -- Philipp Heuberger, Founder


"The Mom Test is amazing. I recommend it constantly and refer to it weekly."

     -- Bryan Harris, Founder


"People ask me why I've been sharing The Mom Test so much. It's because it represents a "big idea" that every business person should know: "You can't trust what customers say they'll do in the future. You can only trust how they currently do things."

     -- Justin Jackson, Founder


"Most business books are half fluff; this is not. It's 100% practical guidance. I was so impressed that I've been referencing it constantly in conversations with co-workers. It's a short, entertaining, and very-easy-to-apply read. Big thumbs up".

     -- S.K., Founder

From the Author

I'm making short videos answering questions about The Mom Test at geni.us/robfitzchannel

Product details

  • Publisher ‏ : ‎ CreateSpace Independent Publishing Platform; 1st edition (September 10, 2013)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 136 pages
  • ISBN-10 ‏ : ‎ 1492180742
  • ISBN-13 ‏ : ‎ 978-1492180746
  • Item Weight ‏ : ‎ 5.9 ounces
  • Dimensions ‏ : ‎ 5.5 x 0.31 x 8.5 inches
  • Customer Reviews:
    4.7 4.7 out of 5 stars 2,757 ratings

About the author

Follow authors to get new release updates, plus improved recommendations.
Brief content visible, double tap to read full content.
Full content visible, double tap to read brief content.

Alongside running a variety of little businesses over the past fourteen years, Rob is the author of three practical handbooks to what he's learned along the way, including the The Mom Test (about entrepreneurship and customer development), The Workshop Survival Guide (about education design and facilitation), and Write Useful Books (about designing nonfiction as a recommendable, problem-solving product).

His books are taught at universities like Harvard, MIT, and UCL, and are used as training manuals at companies like SkyScanner and Shopify. He has run training programs at companies like HP and Sony Mobile, and has helped coach countless startups and entrepreneurs. His advice is thoughtful, battle-tested, and pleasantly practical.

Find short videos from Rob answering book questions at https://youtube.com/c/robfitzpatrick

Or learn more about him at https://robfitz.com

Customer reviews

4.7 out of 5 stars
4.7 out of 5
2,757 global ratings

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