This is my 3rd Moto Phone (g3, g4, g5). Moto’s new ownership has brought horrid quality control and shameful warranty support. My G3 is still going strong. The g4 failed about 2 months after purchase due to battery and screen issues. Was able to return it being the amazon version. However 6 months into my new G5 Plus 64gb (non-amazon version) the battery started to swell pushing out the screen. After contacting Moto I was told that they would waive the damage fee to the screen because of the battery. No Duh, it’s your fault. You aren’t doing me a favor. I was then told I could send my phone in and wait to receive a replacement, which after some research revealed that many people were waiting months to receive a replacement. So I declined that option, I was then told if I wanted to get a replacement right away I would have to upgrade my warranty for $25. So I asked ok what does this cover. Well to start with they send you a phone, you then package up your old phone and send it back. Ok sounds good so far. But when I asked if I would be getting a New phone they said no. I would be getting a “Like new”.
According to the representative it was not a “refurbished” phone. They were just returns. I then had them escalate the case to a US team. After waiting several days for the US team to contact me, ( mind you my battery is already swollen and possibly a fire hazard at this point) the US team tells me the there is NO WAY for me to get a phone replaced with a new one even if it is a defect. Then explains to me that the phone could be a returned phone that is repaired. Which by all definitions means a refurbished product, but by moto’s definition means “ like new” since a part has been replaced. The only concession they made was waiving the $25 fee.
Almost a week after I called in I finally received a replacement phone. The phone was packaged poorly in a generic Moto box. Which was tossed in a soft fedex mailer without and packing. The phone had some tiny blemishes. But the strange things was that the serial numbers labels had been stripped. Leading me to believe that these may be returns/refurbs of the Amazon version of this phone.
All this to say I’d rethink purchasing a Moto phone. Their build quality has been in sharp decline after being sold to Lenovo, and the support is definitely not what it used to be. So be prepared to buy a new phone that will have some sort of issue before even a year has passed.
From the manufacturer
Features
|
|
|
|
|---|---|---|
Carrier friendly. Pure and simple.Moto G Plus is unlocked and carrier friendly, so you can swap between any major U.S. carrier any time you choose. |
All Metal DesignFall for those stunning good looks. Love the smooth feel in your hand. Notice that precision craftsmanship. And count on the durability, day after day. The new Moto G Plus comes with a high-grade aluminum finish that’s been diamond cut and bead-blasted to perfection. |
Dual Autofocus PixelsMoto G Plus is the first camera in its class with Dual Autofocus Pixels. Utilizing 10 times more pixels on the sensor, the camera is able to lock onto your subject up to 60% faster than the previous generation Moto G Plus. Fewer missed shots, more stunning photos. |
|
|
|
|
|---|---|---|
Turbo Power ChargingPower up without slowing down. The included TurboPower charger gives your Moto G Plus up to 6 hours of battery life in just 15 minutes.* *Certain features, functionality and product specifications may be network dependent and subject to additional terms, conditions, and charges. All are subject to change without notice. |
Fast octa-core processorMoto G Plus gives you a blazing-fast 2.0 GHz octa-core processor, powerful graphics capabilities, and support for 4G LTE. So you can run apps smoothly without slowing down. Enjoy stutter-free playback of your favorite games and videos. And browse the web or stream music at lightning-fast speed. |
Finger Print ReaderTouch and go. Never mind remembering your passcode. Just use the fingerprint reader to unlock your phone and wake it up instantly. Touch the reader again to lock it back up. |
The best of Amazon on Android
|
|
|
|
|---|---|---|
Effortless Access to AmazonPopular pre-installed Amazon apps allow quick access to your content, order history, wish list, shipment updates, and more. |
Prime Benefits Everywhere You GoA single sign-on experience provides Prime members with instant access to tens of thousands of movies and TV episodes, over one million songs, unlimited photo storage and backup, free 2-day shipping, and more. |
Shop more dealsShop a personalized selection of daily deals right from the home screen using the Amazon Widget. |
|
|
|
|
|---|---|---|
What is an unlocked phone?An unlocked phone is a device that is not bound to any carrier or plan. It allows you to choose your phone first and your carrier second. Upon selecting a plan, simply insert the carrier's SIM card into the phone and you're ready to go. If you decide you want to change carriers down the road or want to take an international trip, it's as simple as replacing your existing SIM card with a new SIM and activating your new plan. |
What are the benefits of an unlocked phone?Freedom: Choose the carrier with the best service or price. If you find a better deal later, you have the ability to change to a different carrier. Travel: Take your phone internationally and use the carrier of your choice. It's as easy as inserting an active SIM card. Selection: Choose the phone with the features you want, whether or not your carrier sells it, and get more service options without a contract. |
How do I set up my unlocked phone?The first thing you’ll need is a SIM card for your desired carrier. When activated, the SIM card will let your phone connect to your carrier’s network. If you decide to upgrade to a newer unlocked phone in the future, you can easily remove the SIM card from your old phone and put it in your new phone—just make sure you get the right size of SIM card (nano, micro, or standard) for your phone. If you want to use your phone while traveling internationally, you can easily buy a SIM card for a carrier that operates where you’re traveling. As long as it’s activated, you can just swap SIM cards when you arrive at your destination. |
|
|
|
|
|
|
|
|---|---|---|---|---|---|---|
| Moto G5 Plus | Moto G Plus | Moto E4 Plus | Moto E4 | Moto X4 | Moto Z Unlocked | |
| Display | 5.2” Full HD 1080p (1920 x 1080), 424 ppi, Corning Gorilla Glass 3 | 5.5" Full HD display, 1080p, 401ppi, Corning Gorilla Glass 3 | 5.5” HD (1280x720),267ppi, GFF, 2.5D cover Glass | 5” HD 720p (1280x720), Up to 16 million colors, Lenovo Screen , 2.5D cover glass | 5.2” FHD (1080×1920), 424 PPI, LTPS IPS, Corning Gorilla Glass | 5.5” AMOLED, 1440p Quad HD (2560 x 1440), 535 ppi, Corning Gorilla Glass |
| Main Camera | 12MP | 16MP | 13MP | 8MP | 12MP | 13MP |
| Front Camera | 5MP | 5MP | 5MP | 5MP | 16MP | 5MP |
| Android Version | Android 7.0, Nougat | Android 6.0.1, Marshmallow | Android 7.1, Nougat | Android 7.1, Nougat | Android 7.1, Nougat | Android 6.0.1, Marshmallow |
| Processor / GPU | Qualcomm Snapdragon 625 processor with 2.0 GHz octa-core CPU and 650 MHz Adreno 506 GPU | Qualcomm Snapdragon 617 (MSM8952) 1.5 GHz octa-core CPU, Adreno 405 with 550 MHz GPU | Quad-core 1.4 GHz , Qualcomm Snapdragon 427 | Quad-core 1.4 GHz , Qualcomm Snapdragon 425, or, Quad-core 1.4 GHz , Qualcomm Snapdragon 427 | Qualcomm Snapdragon 630 processor with 2.2 GHz Octa-core CPU and 650 MHz Adreno 508 GPU | Qualcomm Snapdragon 820 processor with 1.8 GHz Quad-core CPU and Adreno 530 GPU Natural Language Processor, Contextual Computing Processor |
| Battery Capacity / Charging | All-day battery (3000 mAh) / TurboPower for up to 6 hours of power in 15 minutes of charging | All-day battery (3000 mAh) / TurboPower for up to 6 hours of power in 15 minutes of charging | 5000 mAh / Embedded / 10W rapid charger | 2800 mAh / Removable / 5W/10W rapid charger | All-day battery / 3000mAh, Non-removable | Mixed usage up to 30 hours (2600 mAh) / TurboPower for up to 8 hours of power in 15 minutes of charging |
| Fingerprint Sensor | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Size / Weight | 150.2 mm x 74.0 mm x 7.7-9.7 mm / 155g | 53 mm x 76.6 mm x 7.9-9.8 mm / 155g | 155 mm x 77.5 mm x 9.55 mm / 181g | 144.5 mm x 72 mm x 9.3 mm / 150g | 148.35 mm x 73.4mm x 7.99 mm / 163g | 153.3 mm x 75.3 mm x 5.19 mm / 136g |
| Networks | 4G LTE (Cat 6), CDMA/EVDO Rev A, UMTS/HSPA+, GSM/EDGE | 4G LTE (Cat 4), CDMA / EVDO Rev A, UMTS / HSPA+, GSM / EDGE | GSM, CDMA, WCDMA, TDD, FDD | GSM, CDMA, WCDMA, TDD, FDD | 4G LTE (Cat11 DL, Cat5 UL), CDMA / EVDO Rev A, UMTS / HSPA+, GSM / EDGE, TDD LTE band 38/41 | 4G LTE (Cat 6), UMTS / HSPA+, GSM / EDGE |
Customer Questions & Answers
Customer reviews
Top reviews from the United States
There was a problem filtering reviews right now. Please try again later.
Reviewed in the United States on January 8, 2018
According to the representative it was not a “refurbished” phone. They were just returns. I then had them escalate the case to a US team. After waiting several days for the US team to contact me, ( mind you my battery is already swollen and possibly a fire hazard at this point) the US team tells me the there is NO WAY for me to get a phone replaced with a new one even if it is a defect. Then explains to me that the phone could be a returned phone that is repaired. Which by all definitions means a refurbished product, but by moto’s definition means “ like new” since a part has been replaced. The only concession they made was waiving the $25 fee.
Almost a week after I called in I finally received a replacement phone. The phone was packaged poorly in a generic Moto box. Which was tossed in a soft fedex mailer without and packing. The phone had some tiny blemishes. But the strange things was that the serial numbers labels had been stripped. Leading me to believe that these may be returns/refurbs of the Amazon version of this phone.
All this to say I’d rethink purchasing a Moto phone. Their build quality has been in sharp decline after being sold to Lenovo, and the support is definitely not what it used to be. So be prepared to buy a new phone that will have some sort of issue before even a year has passed.
Verified Purchase
Swollen Battery after less then 6 Months - Warranty a Joke
By Alex on January 8, 2018
This is my 3rd Moto Phone (g3, g4, g5). Moto’s new ownership has brought horrid quality control and shameful warranty support. My G3 is still going strong. The g4 failed about 2 months after purchase due to battery and screen issues. Was able to return it being the amazon version. However 6 months into my new G5 Plus 64gb (non-amazon version) the battery started to swell pushing out the screen. After contacting Moto I was told that they would waive the damage fee to the screen because of the battery. No Duh, it’s your fault. You aren’t doing me a favor. I was then told I could send my phone in and wait to receive a replacement, which after some research revealed that many people were waiting months to receive a replacement. So I declined that option, I was then told if I wanted to get a replacement right away I would have to upgrade my warranty for $25. So I asked ok what does this cover. Well to start with they send you a phone, you then package up your old phone and send it back. Ok sounds good so far. But when I asked if I would be getting a New phone they said no. I would be getting a “Like new”.By Alex on January 8, 2018
According to the representative it was not a “refurbished” phone. They were just returns. I then had them escalate the case to a US team. After waiting several days for the US team to contact me, ( mind you my battery is already swollen and possibly a fire hazard at this point) the US team tells me the there is NO WAY for me to get a phone replaced with a new one even if it is a defect. Then explains to me that the phone could be a returned phone that is repaired. Which by all definitions means a refurbished product, but by moto’s definition means “ like new” since a part has been replaced. The only concession they made was waiving the $25 fee.
Almost a week after I called in I finally received a replacement phone. The phone was packaged poorly in a generic Moto box. Which was tossed in a soft fedex mailer without and packing. The phone had some tiny blemishes. But the strange things was that the serial numbers labels had been stripped. Leading me to believe that these may be returns/refurbs of the Amazon version of this phone.
All this to say I’d rethink purchasing a Moto phone. Their build quality has been in sharp decline after being sold to Lenovo, and the support is definitely not what it used to be. So be prepared to buy a new phone that will have some sort of issue before even a year has passed.
Images in this review
Reviewed in the United States on July 10, 2017
Verified Purchase
Reviewed in the United States on June 27, 2017
Verified Purchase
