Top critical review
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How to Fix It (Tip: Save the box too)
on June 7, 2011
This Bluetooth speaker is great when it works but when it doesn't, prepare for headaches. Below is my guide on how to re-connect your T325 when it does fail.
The T325 easily connected to my non-smartphone (Samsung Alias 2). I also bought a 2nd one for my father who is using a non-smartphone.
When it works, the instant auto-connection is great. It has also been helpful for my non-techie father. The audio is relatively clear and I've had no complaints from the people I call. (But note that audio quality isn't good when calling another person who is also using a T325).
The battery life is decent. The charger only connects to your cigarette lighter so you can't charge it at home. When charging from your car, it isn't very safe to have the coiled cord dangle in front of your face from your sunvisor so you'll need to charge it while it's resting on your dashboard or elsewhere.
Some reviewers did not have the problem of losing the connection with the phone. Unfortunately, I have had the problem with 4 units (2 units for myself and 2 for my father).
On average, the connection does not reliably work after 2 weeks. We have exchanged the units and the results are the same. After making one call, the next call cannot be made without shutting the T325 off and then turning it on again. Another recent problem is that even after powering the T325 off and on again, it could not find my phone.
You can imagine how dangerous this can be if you try and fix this while driving. The connection problems are a distraction and defeat the purpose of having a hands-free device.
On a separate note, I have heard that the T325 will not work properly if left overnight in a car during freezing weather. When it reaches room temperatures again it will work normally... that is if you don't have the connection problems.
The Tedious Fix
I've found the following to keep my T325 working. Every 2 weeks (or sooner) reset it to its factory settings, erase the T325 profile from the phone, and then pair them again. To reset to factory settings:
1. Erase the T325 profile from your phone's Bluetooth menu.
2. While the T325 is off, press and HOLD a volume button and the small button with the microphone icon (the one used for Bing) then while those buttons are held down, slide the power switch to the ON position. You will get an audio confirmation that the factory settings are restored. It will then be in pairing mode.
3. Put your phone on discovery mode to pair with the T325.
All of this will take roughly 5 minutes. If you find this too annoying or time consuming, then you may want to try another Bluetooth speaker.
Be sure to keep your complete packaging in case you want to exchange it. Amazon is very nice about this. They will send you a replacement unit before receiving yours back. But please be sure that your T325 actually shipped from Amazon. If you buy it from a 3rd party on Amazon, then you can expect the exchange/refund policy will not be as generous. As for repairing this with Motorola's warranty, you will need to pay for shipping to Motorola.
I've given this 3 stars because I couldn't find a suitable replacement. I would love to replace it with something more reliable. But I like the auto-connect feature. So I can live with the 5 minutes of resetting it to factory settings and pairing it again with my phone every 2 weeks.