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The Multichannel Retail Handbook Paperback – January 25, 2013
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If you are a manager and are part of a team considering a large scale ecommerce project, I highly recommend reading this book. It's a high level resource to all facets of the process.
I use it as a reference now that I have read it and I'm very happy that Mr. Jones has published a kindle version as well as the paperback. It will now be with me constantly.
I plan on buying copies for my employees as well.