- Series: Ashgate Studies in Human Factors for Flight Operations
- Hardcover: 202 pages
- Publisher: Routledge; New edition edition (February 28, 2009)
- Language: English
- ISBN-10: 0754673820
- ISBN-13: 978-0754673828
- Product Dimensions: 6.1 x 0.5 x 9.2 inches
- Shipping Weight: 1.2 pounds (View shipping rates and policies)
- Average Customer Review: 4.8 out of 5 stars See all reviews (7 customer reviews)
- Amazon Best Sellers Rank: #744,684 in Books (See Top 100 in Books)
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The Multitasking Myth: Handling Complexity in Real-World Operations (Ashgate Studies in Human Factors for Flight Operations) New edition Edition
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'The Multitasking Myth brings the real world of airline flying to aviation psychology, and the insights of aviation psychology to airline flying. The authors show how to design operational procedures that fit both the ways pilots think and the actual demands the system places on them. Anyone who works in, or worries about, high-consequence operations needs these concrete suggestions. If you want to know what airline flying is all about-and how to make it more efficient and safer-read this book!' Benjamin A. Berman, Former Chief, Major Investigations, U.S. National Transportation Safety Board 'A delightful and insightful book! "Multitasking" is a much misunderstood myth, yet it represents a critical underlying topic in human factors: how can people safely pursue multiple concurrent goals in cognitively noisy environments? The distance between the two images of work can be huge. The "ideal" as laid down in written guidance makes generous assumptions about the cohesiveness, linearity and time-reversibility of tasks-which often has little to do with the messiness of "actual" event-paced practice. Loukopoulos, Dismukes and Barshi have put together the research in a way that is not only readable and enjoyable, but practically useful and relevant as well. This is the kind of book where the rubber of research meets the road of practice-in all kinds of safety-critical domains.' Sidney W. A. Dekker, Lund University School of Aviation, Sweden 'This work could serve as a useful source for airline training courses and graduate human factors courses.' Choice, Col 46, No 11, 2009 'It is not often that one comes across a book that is interesting, tractable, expands our understanding about important concepts and issues, and has such obvious and useful application in real life. The Multitasking Myth is just such a book.' International Journal of Applied Aviation Studies Vol 9, No 1, 2009 'If you work in aviation and want to know more about task-switching, this book will be of interest to you.' Aerlines ezine July 2010
About the Author
Dr Loukopoulos has a PhD in Cognitive Psychology from the University of Massachusetts and an Aerospace Experimental Psychology designation from the United States Navy. She spent 6 years on active duty as an aviation psychology officer in the Navy before becoming a Senior Research Associate at NASA Ames' Human Systems Integration Division. She currently resides in Athens, Greece where she is a human factors consultant to the Hellenic Air Accident Investigation and Aviation Safety Board and was a member of the team that investigated the major aircraft accident that took place outside Athens in 2005. She is involved in a number of aviation human factors research and teaching activities, through NASA Ames Research Center/San Jose State University Foundation, the Hellenic Institute of Transport, and the Hellenic Air Force Safety School. Dr. Dismukes is Chief Scientist for Aerospace Human Factors in the Human Systems Integration Division at NASA Ames Research Center. His research addresses cognitive issues involved in the skilled performance of pilots and other experts, their ability to manage challenging situations, and their vulnerability to error. Current research topics include prospective memory (remembering to perform deferred intentions), management of attention in concurrent task performance, pilots' use of checklists and monitoring, and training crews to analyze their own performance. Previously, Dr. Dismukes was Director of Life Sciences at the Air Force Office of Scientific Research. He received his PhD in biophysics from Pennsylvania State University and conducted postdoctoral research at the Johns Hopkins University School of Medicine and the National Institutes of Health. He has published several books and numerous scientific papers in basic and applied psychology and neuroscience, and has written on the implications of science and social policy for the public. He holds airline transport pilot, B737 and Citation type, and glider instructor ratings. Dr Barshi is a Senior Principle Investigator in the Human-Systems Integration Division at NASA Ames Research Center. His current research addresses cognitive issues involved in the skilled performance of astronauts, pilots, and flight/air traffic controllers, their ability to manage challenging situations, and their vulnerability to error. Among the topics investigated by his research group are spatial reasoning, decision making, risk assessment, communication, and skill acquisition and retention. The results of his work have been implemented in operational procedures and training programs in space, aviation, medicine, and nuclear facilities. Dr Barshi holds PhDs in Linguistics and in Cognitive Psychology. He has published papers in basic and applied psychology, linguistics, and aviation. He holds Airline Transport Pilot certificate with B737 and CE500 Type Ratings; he is also a certified flight instructor for airplanes and helicopters, with over 30 years of flight experience.
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Top Customer Reviews
Imagine my surprise then, when I was threatened with a written warning at work for failing to follow the corporate guideline to 'multitask!'
With the aid of this book, I was able to demonstrate to the Quality Improvement team that 'Multitasking' in Pharmacy practice leads to increased risk of errors.
I also found out that the National Association of Boards of Pharmacy (NABP) has issued a resolution condemning multitasking in the pharmacy environment, and that it had been adopted as policy by my State Board of Pharmacy.
I would like to be able to report that my large corporation had scrubbed the word "multitasking" from its vocabulary. Alas! Change comes slowly to enormous companies. Hopefully they will stop requiring multitasking before the next multi-million dollar wrongful death lawsuit is linked to their multitasking corporate requirement by some clever trial lawyer. At least, I didn't get the written warning.
The book also gives suggestions for juggling multiple tasks, such as chunking, finishing one task completely before starting another, bookmarking, and formal checklisting. I have been able to apply all of these techniques at work.
BUT the Kindle version was marred by a strange bug. About 30% of the words that started with "t" were CAPITALIZED. See the following excerpt that Amazon itself posted:
"Thus, it is appropriate to consider these errors as crew vulnerabilities, and even more appropriate to think of Them as system vulnerabilities, because it is The overall socio-Technical system that creates the situations in which individuals and crews are vulnerable to error."
This had 6 t-words and 3 were capitalized (omitting the first word of the sentence, which should be and was capitalized)
these think Them The Technical that
In addition, the detailed diagrams are very important but are hard to read on my iPad. Maybe I just have not figured out how to blow them up properly?
One area that is critically examined is the cognitive aspect associated with processing multiple medias; crews can pay rapt attention to one stream of information at any given moment, while also attempting to manage other demands for attention. Novel situations require focused attention that is relatively slow, effortful and serial. If multiple streams of information compete at the wrong time, critical information or steps in a procedure can be missed, for example information on braking action or proper setting of flaps. These are the types of mistakes that are discovered during mishap investigations, and the goal here is to delve deeper into these cognitive aspects and apply them to future cockpit operations to improve pilot performance. Once applied, the procedures can be measured to see if they had the desired effect and make further refinements as needed. This is addressed in the last section of the book, where examples of applied research at several major airlines are presented.
Why should you read this book? This book artfully explains how cognitive processes become overwhelmed during different activities and the brain strategically reduces criteria for accuracy and quality. It also addresses how to look for the traps that appear between demands of procedural requirements and operations, and related conflict between procedural demands and cognitive ability. These adaptations by the brain may be acceptable in the course of normal activities, but can lead to mishaps when they appear in the real world operations of high reliability organizations.
Captain Kent B. Lewis
2009 National FAASTeam Representative of the Year