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Top reviews from the United States
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Reviewed in the United States on December 27, 2017
WHEN LOVE IS GONE - FOUND! After trying to buy the BluRay version and receiving notification form Amazon that is was unavailable (cancelled order), I decided to order the regular (2012) DVD in September 2017. Based on the reviews here, i resigned myself to finding "When Love is Gone" giving up the ghost as usual. On Christmas Day I teed up THE Song on YouTube to be ready to insert it during our family's annual Muppet Christmas Carol feast. The DVD menu, however, had an interesting notation: on the Fullscreen selection, it also said "Extended Version." Could "When Love is Gone" be that extension? Imagine my surprise and delight to find that the bridge scene smoothly transitioned to The Song. So this is it! Buy the DVD version and play the Fullscreen version. And God bless us, every one!
Reviewed in the United States on December 15, 2018
I bought the current available $10 DVD version that's offered here about a week ago. While the back of the box doesn't say it has the full screen version of the film, it does indeed have both widescreen and full screen options. I verified tonight that the full screen version on this disc DOES have the full scene with the cut song "When Love Is Gone" so if you're holding off on buying it because you want a version of the film with it, buy this DVD while it's available. As usual, the widescreen version of the film is the cut version. Included pictures of the box in case anybody needed it to confirm they're getting the right one.
To reiterate: BUY THE DVD. The Prime Video and Blu-ray options DO NOT have "When Love Is Gone".
Reviewed in the United States on February 15, 2016
This review only applies to the late 2015/early 2016 Blu-ray product, UPC 786936848748. I received this on February 12, 2016.
The Muppet Christmas Carol 20th Anniversary. On Blu-ray, UPC 786936848748. If you are looking for the uncut version of this film, with the critically-important song "When Love is Gone", this is not it. Unlike the DVD release, where the song is at least present in the (horribly grainy) pan-and-scan version, you will not find this scene in an alternate version or as an extra. Once again, Disney has chosen to butcher the film. It would have been very easy for Disney to include the song, or to make a menu choice of "with" and "without". The file structure on the Blu-ray disc makes multiple versions trivial. Disney, are you listening? I am very tempted to return this. I still have my DVD, what do I need this for? Yes, I am very disappointed and disgruntled. February 26, 2016 - Amazon is accepting my return, so I am sending it back. I'll buy it again when Disney releases it un-butchered.
Reviewed in the United States on December 13, 2016
I bought the digital version of this film in hopes that it would have "When Love is Gone" in it. Sadly, it does not. This song is crucial to the film and the character arc of Ebeneezer Scrooge. This song not only shows the reason for why Scrooge has given up on relationships (he fears rejection and loss of love again), but the next scene makes absolutely no sense without it! The studio cut this scene because they thought that it would bore children. However, I grew up watching, and loving this movie! In fact, it was the only muppets movie I actually enjoyed. Children understand love and loss. Children are not as shallow as Disney Studios would believe, and out of all the production companies, I am most shocked that this one would be the one to edit for emotional content given their track record of highly emotional films. It's ridiculous.
Reviewed in the United States on December 12, 2017
OK. This is difficult to review. For everything Disney included, it's 5 stars - but they left out "When Love Is Gone" sung by Belle! This is a really bad and artless decision. Did they think the kiddies couldn't hang in there for another 3 minutes and 37 seconds? This is possibly the most beautiful song in the entire production, and it sets up the finale of "When Love Is Found" to the same melody. It's hard to believe that anyone who really loved and knew this film could possibly have done this. Then, the song still appears, inexplicably, during the credits since there is now NO CONTEXT for this song. Basically, they hacked a chunk out of the middle as gracelessly as you can imagine.
Reviewed in the United States on December 26, 2015
I'm joining those who are very disappointed the song "When Love is Gone" has been deleted!! It is a very important part of the story and is one of the most beautiful songs in the entire movie! Disney, please redo this blu-ray and give us a chance to buy the WHOLE movie. This is so disappointing!!
I was out shopping last Christmas and happened to see this out on blu-ray! I was ecstatic! Went home to wrap gifts and tossed it in to watch.
IT IS MISSING THE CRUCIAL SONG "The Love is Gone"! I was very upset with this. So I called the Disney Movie hotline # (on the back of the case), and complained. Maybe if enough people call they might fix this grave error.
On the whole, the movie itself is fantastic, but try to find an original dvd or Vhs release to enjoy it fully.
2.0 out of 5 stars... other reviews I purchased this dvd specifically because I love the song 'The love has gone'
Reviewed in the United Kingdom on February 13, 2017
As with other reviews I purchased this dvd specifically because I love the song 'The love has gone'. How disappointed I was to realise this song had been omited. I feel so cheated and would very much like to take Disney to task for this and would like an explanation. I would never have purchased it had I known.
2.0 out of 5 starsThe voices were not great but, really
Reviewed in the United Kingdom on December 20, 2015
I understand why they cut the Belle song. The voices were not great but, really, no one listens to muppets expecting good singing. What we do miss, by the omision of the song, is emotional impact, and sympathy, at what is a turning point for Scrooge. Dear Disney, please reissue uncut, I want a little cry!!
Reviewed in the United Kingdom on February 11, 2015
We have an on-going family tradition that must always be obeyed - to watch The Muppet Christmas Carol every Christmas Eve just before bed! Everyone knows the story, but trust me you haven't lived unless you've had it told to you by Gonzo (playing Charles Dickens) and Rizzo the Rat. Loaded with some legendary songs that you can't help but sing along to, this film will get you firmly into the Christmas spirit, I guarantee it! Ok, so Michael Caine may be a little tone-deaf when it comes to singing but I can't sing either so I'm in no position to criticise haha! We had this on VHS before and so didn't get the extras (the bloopers are a must see) however a bit gutted that they cut down on one song and edited out another altogether - hence 4 stars for this DVD not the 5 stars that the film in its entirety really deserves. All-in-all I would strongly recommend this for all the family, old or young! :)
4.0 out of 5 starsWatch the full screen version to get Belle's song
Reviewed in the United Kingdom on July 21, 2013
This film is wonderful, but everyone knows that. My family and I watch it every Christmas. The "missing" song that various reviewers have complained about IS included on the Region 1 DVD, but only if you watch the full screen version. The old original Region 1 DVD included the song as well, but the Region 2 versions (including the one that was part of a box set) do not - they are exclusively widescreen. By the way, please don't buy this or any other Region 1 DVD and then give it a bad review simply because you don't have the means to play it! P.S. The blu-ray (in a set) does not include Belle's song either, sadly