|Wireless Type||802.11n, 802.11b, 802.11g|
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NETGEAR EX3700-100UKS AC750 WiFi Range Extender 802.11n/ac 1-Port Wall-plug External Antennas
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- EXTENDED WIRELESS COVERAGE: Adds Wi-Fi range coverage up to 1000 sq ft, and connects up to 15 devices such as laptops, smartphones, speakers, IP cameras, tablets, IoT devices, and more. Technical Support on 03448 754000
- AC750 WI-FI SPEED: Provides up to 750Mbps performance using dual-band and patented FastLane(TM) technology.
- UNIVERSAL COMPATIBILITY: Works with any wireless router, gateway, or cable modem with Wi-Fi.
- WIRED ETHERNET PORT: Simply plug in game consoles, streaming players, or other nearby wired devices using the one 10/100M port for maximum speed.
- SAFE & SECURE: Supports WEP and WPA/WPA2 wireless security protocols..SIMPLE TO SETUP: Press the WPS button to connect to your router. Use the NETGEAR Wi-Fi Analyzer app for optimal location.
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Initially, the Netgear technical support person was supportive in diagnosing that the product was faulty and it would have to be returned at my expense under the warranty agreement. Following this, I had difficulty in getting details on the warranty return process from Netgear and where to return the faulty extender to. Eventually, I was requested to return the item to Anovo UK Ltd. I returned the product on the 26th Jan and have not heard or had any correspondence in this regards since that date.
I have made numerous attempts since to contact Netgear support and Anovo and have had no response. The Anovo phone No continually rings engaged and I was not provided with an email address. A further Netgear phone No. that was advised on the support website is no longer in use.
If you are intending to purchase this item please be aware, that based on my experience, the item may be faulty and that follow-up support is effectively non-existent.
At this time, I'm at the financial loss of the extender, the return postage and the time that I have spent in trying to get this resolved.
I would not recommend Netgear products based on this experience.
I cannot believe that a company produce a product that hooks you in with its 'ease' of use, only to turn around and try to charge you more than twice the cost of the produce in order to 'fix' it!!
Don't buy - unless you like spending your time being very frustrated.
I’ll start by saying that when these products work they’re actually great and truly do boost the signal considerably to previously ‘dead spots’ that you might have in your home. I’ve had a few netgear products now and when they work they’re brilliant reliable devices but that’s where my good points end.
If there’s ever an issue with the connectivity and signal of your device and you’ve been through all the usual troubleshooting and diagnostics such as resetting the extender and router, trying to reconnect to no avail or trying to initiate a return of a faulty device then you will REALLY struggle to get the help you need with your product.
My latest extender device ran well for the past 6 months before problems started with disconnects and the device itself getting very hot to the touch this past week to the point where I felt it was unsafe to use.
I’m a fairly tech-savvy person so I can trouble shoot and try all the various fixes, firmware updates etc myself that the website advises. Their website isn’t very user friendly and after managing to get a message sent on their support page someone rang my phone and I was told to go back through the previous trouble shooting I’d already tried myself, which I didn't mind as that’s their job to make sure everything has been tried and checked to verify and possible error being made on the customers part.
However the lady on the phone was very unprofessional and condescending, she was actually laughing and sniggering under her breath down the phone at one point when I asked her to repeat her advice or not fully understanding her directions because of our language and accent differences.
Then she informed me that unless I’d allow her remote access to my computer for her to run some further tests then there’d be nothing more she could do for me. I felt uncomfortable about this because of her previous manner and because it felt intrusive to allow someone remote access to my PC who I’d only spoke to a few moments and it felt a bit forced as the fact I was absolutely sure the product was broke because of the issues and overheating.
I told her that I’d like to speak to her supervisor or other associate to discuss an alternative or replacement because I was still in warranty and was certain that the extender was broken and would be happy to pay postage to send it back to test to prove this.
She then said that I’d have to call another section of the company on a premium rate number that was definitely not a UK number and that I could not find on any web search to verify it’s authenticity and when I protested about the possible costs of this call she was blunt, rude and unhelpful.
Finally I asked if there was any way to chat by email, free phone or webchat as I felt we were getting nowhere and she said this was not possible and I’d have to ring the number given to discuss my warranty and possible replacement.
She then gave me a case number and reiterated that I should call the other number she gave me despite me saying it would be an expensive call on the number given and I’d rather they call me or email.
She also reiterated that there was no other way for me to contact netgear except on the number given and there was no email address to try for further support.
At this point I just thought it’s not worth the hassle and stress and so have just ordered a new extender from a different company who has excellent reviews and a myriad different ways to contact their customer support if things go wrong.
I just want people to be aware that although these products are great when they’re working if things go wrong and they need assistance then their customer support leaves a lot to be desired compared to various other companies I’ve had dealings with and if I’d known how severely limited the options and ways of contacting customer support was I’d never have spent a penny with this company and certainly won’t be ever again.
You have been warned!
**edit: after about 6-7 months stopped working and customer service wouldn’t replace it. good for as long as it lasted, but don’t think it was worth the money**
3 stars because good as long as it worked.
It is dual band so works with all of our devices including older computers. It was fairly simple to set up by following the instructions, and can be easily accessed by connecting to the extender as you would any wireless network. It mirrors your network name with a 2GHZ and 5GHZ suffix and also uses your normal WiFi password.
It's definitely been a good purchase and has solved the very frustrating problem of unreliable signal!