Amazon in NO WAY honors a release-date delivery if you choose two-day shipping. I placed a pre-order for World of Warcraft: Mists of Pandaria September 4, with a stated release date of Tuesday, September 25. In BRIGHT GREEN LETTERING, it stated:
"Want to receive this the day it comes out? Select Two-Day Shipping at checkout."
This is exactly what I did, and come to find out, the game wasn't even SHIPPED OUT until today and won't be delivered until September 27. After being told that it was MY misunderstanding by the first customer service rep I spoke with - HORRIBLE customer service practice - and then having the second customer service rep try to lay the blame on the manufacturer, I had to spend 45 minutes on the phone and argue just to have the two-day shipping fee refunded. NEVER again will I pre-order ANY game from Amazon.com, and I strongly discourage anyone else from doing so.
If you plan on ordering a game and having it on the release date, choose another vendor other than Amazon. I checked the Resident Evil 6 page, and it says exactly the same thing. Trust me: YOU WILL NOT have your game when promised. I can ASSURE you, if you place a pre-order for Resident Evil 6 and expect to have it on the release date, IT WILL NOT HAPPEN.
I've been buying games from Amazon for about 8 years now and I have nothing to complaint about. If there was ever an issue, Amazon took care of me right away, as I can see they did with you by giving you a refund for shipping. If you don't want to buy from Amazon, so be it, more for the rest of us.
If amazon doesnt ship today, Friday, I dont see how they will make October 2nd release shipping with Two day air. If they ship on October 1st, it'd need Next Day air to get there for release day. Now I know some people are lucky enough to live near one of their warehouses, but not everyone does.
Why is a person whining about WoW and assuming the same thing will happen with RE6? That's like getting pissed off that a store opened at 9:01am instead of 9am as they stated and that ALL chain stores will not open at 9am because of one incident. Stupid assumptions you have.
i did the pre-order for RE 6 about a month ago with the shiny "want it by October 2nd? chose one day shipping at checkeout" and I did so. now I just checked UPS, and according to their tracking website, it didn't even ship out until this morning. it just said "Order Processed" and listed 2 day air. correct me if i'm wrong here, but isn't 2 day air the used for the people choosing 2 day delivery? if it doesn't come in by 7 tonight, i'm going to call Amazon and get my shipping charges refunded, because that's bullshit. I work hard for my money, and i should get the service I damn well pay for.
You should call Amazon and yes, you should get the shipping charges refunded. But I think UPS is more to blame here than Amazon. I've had problems with Fedex doing the same. Amazon creates the shipping order, but the carrier fails to pick it up or process it acordingly.
It's easy to blame FedEx or UPS. The problem is they cannot pick up and ship the packages at any time. They do have a cutoff time so the flights can be made. Amazon knows the drill. For some reason they are filling the orders later in the day. Back during the summer, my games would process in the morning, now they are shipping after 1800 CST. My RE 6 hasn't even shipped yet. Oh well, beats going to Wal-Mart
I've had numerous instances of release-date delivery arriving a day late from Amazon. (Not because of the carrier -- because Amazon didn't ship on schedule.) And the reps were always completely oblivious, offering very little in the way of helpful information.
Lately, it's not even an option (unless you want to pay a bunch more $$) so I don't know how bad the problem still is. Also lots of damaged stuff coming from Amazon, including, most recently, heavy damage to my Borderlands Ultimate Loot Chest (which can't be replaced - $160 down the drain).
Those of you reporting "never" having a problem, consider yourself lucky. Amazon is *not* problem free, by a wide margin.