Top critical review
Great product, not so great quality control or customer service
October 11, 2016
Upfront, this product made all the difference in remaining Mobil for the 10 weeks I was non-weight bearing. As soon as I was released from the hospital, I had Amazon sending the unit to me. The center of gravity was lower than traditional models raised to accomadate my height and I have no regrets about my purchase.
That out of the way, the quality control is lacking. The right front tire is severely out of round - to the extent it wobbles. I never thought I was going to tip over, but not only can you see it, you feel the wheel as it wobbles. (If you have ever driven on a dirt road with ruts, you get the idea.) The phone call to customer service was a joke. I was placed on hold and reminded of an option to leave a message. Eventually I did, leaving a description of the problem, my contact information, and a promise to contact me within the hour. Yeah, still waiting on the phone call or part to be delivered.
Bottom line, I used the cart and it served me well. The wheel became a conversation piece, but I still wonder how it left the production floor in the first place.