About the Author
Lawrence E. Susskind is the Ford Professor of Urban and Environmental Planning at MIT and head of the Public Disputes Program at Harvard Law School. He is Founder of the Consensus Building Institute, author of Dealing with an Angry Public: The Mutual Gains Approach to Resolving Disputes (with
Patrick T. Field) and The Consensus Building Handbook (with Sarah McKearnan and Jennifer Thomas-Larmer), and an experienced mediator.
Jeffrey L. Cruikshank is an experienced editor, the author of numerous of interest to managers, and published novelist. His first book collaboration with co-author Susskind was Breaking the Impasse, published in 1987.