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I waited to write this review until I was 100% sure that the product I purchased from this seller is counterfeit, because I would never want to harm the reputation of any seller by writing something that is false, or lower the 100% satisfaction ratings of this seller. I'm aware that selling counterfeit items is illegal as well, and I would not accuse a seller of that unless I was absolutely sure that the items are in fact counterfeit. I do not know if the seller is aware or unaware that they are selling counterfeit items, but it is a problem they need to address.
I ordered 5 sleeves of Nespresso Ristretto pods from this seller on Amazon recently. Ristretto is one of my favorite espressos and has a distinctive taste that I love. I hadn't been drinking espresso or other caffeinated products often for a few months, but was very tired since I just moved- and with the cold weather was very much in the mood for my double espresso! I noticed it didn't taste great- at all-but I finished it, thinking perhaps my taste had changed. A half hour later, still feeling tired, I had another double espresso. I was shocked that 4 espressos did not wake me up, and that they tasted bad to me, so I went to check the pods , thinking something was off- idk, maybe I accidentally received decaf(?)
The first thing I noticed was that the foil top of the pod did not have Ristretto along with the Nespresso logo printed on it, it only had the Nespresso logo on it-strange, since every other Nespresso pod I've seen has both the name of the flavor and Nespresso logo on the foil top.
I contacted Nespresso to order additional flavors, as well as more Ristretto, since I wanted to compare the product sent directly from Nespresso to the product I purchased from this seller side by side. The boxes were similar but had different writing / info on 3 sides of the box/ sleeve. The pods obviously were different, so I took side by side photos of the pods, as well as the 4 sides and bottom (where date info is printed) of the genuine Nespresso sleeve/box and a pod and sleeve/ box I received from this seller.
I contacted customer service at Nespresso to explain that I ordered 5 sleeves of Ristretto from a reseller on Amazon, and the order was fulfilled by Amazon. I explained my concerns and asked if all Nespresso pods bear both the name of the flavor and the Nespresso logo on the foil seal of each pod, or if Nespresso produced any product with simply the logo on the foil seal.
The Nespresso representative informed me that all espresso pods produced and sold by Nespresso had both the flavor name and the logo on the foil seal. I then compared the boxes, which also were not the same. I told her that if that was the case, this product was counterfeit- not actually made by Nespresso & that I have no idea what is in the counterfeit product but was deeply concerned since this is something I put in my body, with no idea what is in the product. I explained that I compared the product sent to me directly from Nespresso with the product I'd received from this seller and was willing to send the photos send them to the company if they wanted to see them.
The Nespresso representative understood my concern, told me this was the first time she had received a call about this, so I was put on hold while she spoke to someone higher in management.
The Nespresso representative explained that she had not known, but that The company is aware there are companies/ sellers replicating and trying to pass off and sell the counterfeit items as genuine Nespresso products & were monitoring this.
The Amazon representative I spoke with was appalled, and of course I was refunded for the purchase. She was wonderful. I offered to send the photos and did. I wonder though, what measures Amazon will take to prevent the sale of counterfeit goods through their fulfillment center. It is especially concerning when the counterfeit item is a product that is something you put into your body, thinking it is safe and trusting that it is exactly what you purchased, when in fact you have no idea what harmful ingredients are in the counterfeit item, possibly harmful substances or even ones a person might be allergic to.
This is a problem- a big problem. I purchase vitamins, food and all other types of things through Amazon, often Amazon resellers. It scares me and makes me rethink the quality control measures in place.
Nespresso always tries to get you to try different flavors, and I've worked my way through the entire assortment (because it came with my coffeemaker) but nothing beats Ristretto. Not bitter, no weird fancy flavorings, just good strong coffee.
Quick Xpress sold me cast-offs in poor condition. Read the other negative reviews. When someone is unsatisfied with this product, the coffee pods are dented and unusable. That happened to me. The padded mailer was in good condition. There was no problem with shipping or reasonable packaging. The boxes of coffee pods looked fine. Even the expiration dates seemed ok. The surprise happened when I opened the boxes and the dented pods bounced out. To be fair - not all were dented and damaged. About 35% were. Those broken pods were unusable. I tried. I would never buy this product again. Quick Xpress should be honest enough to say that it is selling cast-offs/rejects from Nespresso. Next time I will purchase from Nespresso directly for almost the same price and receive 100% usable pods. If you buy these pods, then I hope the pods in your boxes are in much better condition than mine. Good luck!
The coffee is outstanding. With these I can make a better cappuccino than just about any coffee shop i've been to, excepting of course Onyx Coffee Lab in Bentonville,AR, Duluth Coffee Company in Duluth MN and Taste of Rome in Sausalito. Follow the Nespresso guideline for ml per pull. I use 3 capsules per drink. Stretching the shots makes the espresso bitter. The unfortunate thing is that Amazon mails these in a padded envelope which is not enough to protect the capsules from getting bent. Ordering direct from Nespresso gets you a better box.
After months and months of buying variety packs, my girlfriend and I realized we were usually fishing around for a full-strength pod and only drinking the rest when the Ristretto ran out. And so the decision was made: Always bet on black. We've never looked back.
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