- DC in Jack
- Mac Compatible
Netgear DM111P Broadband DSL Modem
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- Connects to your broadband DSL service to provide Internet access
- Freedom to switch DSL providers without changing equipment
- Fully compatible with Verizon, AT&T, Qwest, EarthLink and other DSL Internet service providers
- Easy setup with Smart Wizard installation CD
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Top Customer Reviews
1) The Setup "Genie" will only work if you are not replacing a modem leased from the ISP.
2) The modem must be used in the upright position. It is prone to overheating if mounted on a wall or left horizontally.
These are the only reasons that this product doesn't rate 5 stats. I am not making excuses for it.....for the money there are modems that you won't run into the above issues. However, once set up properly this is a top notch and reliable performer.
If you are replacing an ISP provided modem, or sometimes another modem of your own, you will need to do a manual setup from the modem itself.
From the reviews, perhaps I can help with a general startup guide. For those with good knowledge of modems, you won't have any issues. For the rest:
To get started, get your login, and password to your DSL line itself(not the modem or router password) from your ISP. Sometimes it's just a login with no password.
Find out whether or not you have a static or dynamic IP address. You can call your ISP and ask, but you have a 50/50 shot of getting a correct answer. If you have a current internet connection, do the following before setting up this modem:
The easiest (and the most reliable) way to find out the type of ip address you have is to go to whatismyip.(com). Write down your IP. Restart your modem. Go back to the site. If the IP has changed, you have a dynamic IP. If not, you have a static address, and we will discuss that later.
Get the modem that you are replacing. Get the subnet mask and MAC address from the back of it(this can also be found in the network section of windows. Look under network properties).Read more ›
So, basically, it seemed like a DNS issue. That's when I noticed that the modem was offering itself as the DNS server via DHCP rather than the DNS entries entered into its setup that are from our ISP. Manually setting the DNS entries in the computers' TCP/IP configurations also alleviated the problem, but presented its own difficulties, namely that those DNS servers don't work everywhere, specifically at work.
My solution to that issue is to connect an old NetGear RO318 to it and have _it_ provide DHCP to the network. Now everything is working fine and both devices are addressable independently (and without having to make a direct connection like I had to with the ol' 678) since they're serving up different IP address subnets.
I looked on NetGear's website for anything that even begins to acknowledge the problem, but of course, came up empty. Even a Google search for "DM111PSPv2 DNS problem" yielded terribly generic and unhelpful results.
Bottom line, this modem has a fundamentally flawed DNS/DHCP server, but I can scarcely afford the time or money searching for one that does what it's supposed to. I honestly hope someone from NetGear sees this review and recognizes that, A) there's a significant bug in their product, and B) their technical support solutions aren't effective to the point that I'm writing this review rather than spending the time wrestling with their inadequate technical support.
Netgear's email support offered a non-solution (re-flash the same firmware onto the unit) before suggesting I call the support line. After speaking with no less than four different people, Netgear installed remote control software on my computer--an overly invasive troubleshooting process--and, after more than an hour on the phone, adjusted one numeric setting (MTU). That was yesterday; today, the modem has dropped twice. Calling support today, the technician explained that I cannot request an RMA without going though the troubleshooting process once more; he was then obstinate in refusing to patch me through to a supervisor. Persistence paid off and I spoke with a supervisor; I explained the situation, he reviewed the case, and spoke with his supervisor. After another hour on the phone, I was sent back to the AVR menu.
I am sorely disappointed in Netgear's service; while I am sure this is little more than a manufacturing defect and not representative of overall quality--I've not had issues like this with any Netgear equipment in the past--I have purchased my last Netgear product.
I have ordered another manufacturer's modem and I will discard this device.
This has been $50 poorly spent; I would recommend investing a little bit more into a Zyxel instead of taking the chance.
Most Recent Customer Reviews
Your DSL modem is one of those things you want to draw as little attention as possible. When I grabbed one of these to sanity-check my DSL line (it wasn't my DSL modem, which is... Read morePublished on June 20, 2014 by Brian Connors
bought one brand new and it doesn't work right out of the box. Don't waste your time, it's a piece of junk.Published on May 20, 2014 by Robert
Bought this DSL Modem only because it was advertised as guaranteed to be compatible with my DSL service. Read morePublished on May 14, 2014 by L. H. Gains
I bought this because the Phone company wants $200 for their house modem. I set it up, and it would lock up once every 2 days. Read morePublished on December 31, 2013 by Justin Phillips
I was never able to connect to internet. I returned this product! I haven't gotten a refund yet. It has been over thirty days.Published on November 13, 2013 by mark burkemper
Nope, don't care for this at all. Purchased at Best Buy because old modem died and I can't wait even two days for shipping as I need internet for work - so got the only DSL modem... Read morePublished on September 18, 2013 by LKP
Worst DSL modem ever. I have to unplug and plug again every time I shut my computer off. Product is a complete piece of garbage. Don't waste your time or money.Published on March 29, 2012 by drc536
Works fine as a replacement for AT&T's cheaper Motorola modems they provide, but doesn't even last as long as the Motorola. Had a life span of about 5-6 months. Read morePublished on March 2, 2012 by Mike