Network Maintenance and Troubleshooting Guide: Field Tested Solutions for Everyday Problems 2nd Edition

by Neal Allen Allen (Author)

29 ratings

ISBN-13: 978-0321647412

ISBN-10: 0321647416

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Network Maintenance and Troubleshooting Guide

Field-Tested Solutions for Everyday Problems, Second Edition

Neal Allen

The 100% practical, real-world guide to anticipating, finding, and solving network problems—fast!

Real-life networks don’t always behave “by the book.” Troubleshooting them requires practical intuition that normally comes only with experience. In this book, Fluke Networks’ Neal Allen brings together all that hard-won, hands-on insight: everything you need to discover what’s really happening in your network, so you can anticipate and fix problems before users even notice them.

Writing for network technicians and administrators at all levels, Allen presents an approach to troubleshooting that has been proven in networks of all kinds, no matter how complex. He introduces indispensable triage and troubleshooting techniques for everything from copper and fiber cabling to IPv6, and presents unparalleled guidance on identifying and resolving problems at the MAC Layer. He illustrates his advice with diagrams, tables, and screen captures from Fluke Networks’ market-leading instruments. Throughout this book, Allen also offers practical summaries of each of today’s core networking technologies, making it an ideal complement to any network certification study guide.

Coverage includes

Using the OSI model to more efficiently troubleshoot networks layer by layer
Copper and fiber-optic cabling: theory, operation, and troubleshooting
Media Access Control (MAC) Layer: Ethernet theory and operation
Identifying and resolving problems related to IPv4 and IPv6 protocols
Preventing problems before they occur
Discovering device behavior
Troubleshooting switches
Using a protocol analyzer more successfully
Creating network documentation that helps you more efficiently prevent and resolve problems

Road tested by thousands of Fluke Networks customers, this book’s first edition became the best-kept secret resource for sysadmins, netadmins, and support technicians fortunate enough to discover it. Now, Allen has thoroughly updated his classic for today’s networks. If you’re responsible for maintaining one of those networks, you’ll find this new Second Edition even more indispensable.

Neal Allen is a senior staff engineer in the Fluke Networks’ Technical Assistance Center (TAC) focusing on escalated problems. He has been involved in designing, installing, and troubleshooting networks for nearly 20 years. Allen has served on Interop’s trade show Network Operations Center (NOC) team since 1993, troubleshooting show-floor problems at the Las Vegas and Atlanta Interop trade shows, and helped support and troubleshoot the network for the 1996 Atlanta Olympic Games. His responsibilities currently include product feature specification and beta testing, remote and onsite problem solving, and providing training and sales support worldwide.

informit.com/aw

Cover design by Louisa Adair

Cover photography from Image Source / Getty Images

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Editorial Reviews

From the Back Cover

Network Maintenance and Troubleshooting Guide Field-Tested Solutions for Everyday Problems, Second Edition Neal Allen The 100% practical, real-world guide to anticipating, finding, and solving network problems-fast! Real-life networks don't always behave "by the book." Troubleshooting them requires practical intuition that normally comes only with experience. In this book, Fluke Networks' Neal Allen brings together all that hard-won, hands-on insight: everything you need to discover what's really happening in your network, so you can anticipate and fix problems before users even notice them. Writing for network technicians and administrators at all levels, Allen presents an approach to troubleshooting that has been proven in networks of all kinds, no matter how complex. He introduces indispensable triage and troubleshooting techniques for everything from copper and fiber cabling to IPv6, and presents unparalleled guidance on identifying and resolving problems at the MAC Layer. He illustrates his advice with diagrams, tables, and screen captures from Fluke Networks' market-leading instruments. Throughout this book, Allen also offers practical summaries of each of today's core networking technologies, making it an ideal complement to any network certification study guide. Coverage includes

Using the OSI model to more efficiently troubleshoot networks layer by layer
Copper and fiber-optic cabling: theory, operation, and troubleshooting
Media Access Control (MAC) Layer: Ethernet theory and operation
Identifying and resolving problems related to IPv4 and IPv6 protocols
Preventing problems before they occur
Discovering device behavior
Troubleshooting switches
Using a protocol analyzer more successfully
Creating network documentation that helps you more efficiently prevent and resolve problems

Road tested by thousands of Fluke Networks customers, this book's first edition became the best-kept secret resource for sysadmins, netadmins, and support technicians fortunate enough to discover it. Now, Allen has thoroughly updated his classic for today's networks. If you're responsible for maintaining one of those networks, you'll find this new Second Edition even more indispensable. Neal Allen is a senior staff engineer in the Fluke Networks' Technical Assistance Center (TAC) focusing on escalated problems. He has been involved in designing, installing, and troubleshooting networks for nearly 20 years. Allen has served on Interop's trade show Network Operations Center (NOC) team since 1993, troubleshooting show-floor problems at the Las Vegas and Atlanta Interop trade shows, and helped support and troubleshoot the network for the 1996 Atlanta Olympic Games. His responsibilities currently include product feature specification and beta testing, remote and onsite problem solving, and providing training and sales support worldwide. informit.com/aw

Cover design by Louisa Adair Cover photography from Image Source / Getty Images

About the Author

Neal Allen is a senior engineer in the Technical Assistance Center (TAC) at Fluke Networks in Everett, Washington focusing on escalated issues related to Fluke Network s' server-based monitoring solutions. His responsibilities in TAC are the particularly difficult or obscure problems, both phoned in and at various customer sites around the world. He also works closely with the design engineers on new product or feature specifications and later on alpha and beta testing of the same. Previously he was a product manager for handheld network analyzers. His responsibilities in marketing were "anything the engineers don't do," including market research, writing manuals and literature, helping to specify and beta test new products and product features, attending and delivering papers at trade shows, and providing both training and sales support worldwide. Allen has been involved in network design, installation, and troubleshooting for nearly 20 years. Although his focus has been primarily OSI Layer 3 and below, he has also designed and taught a number of short seminars and a three-quarter introductory networking course at local community colleges. Allen has been a member of the Interop trade show NOC (Network Operations Center) team since 1993 and, in addition to other responsibilities, is responsible for troubleshooting show-floor problems at the Las Vegas Interop trade shows. Allen was chosen to help support and troubleshoot the network for the 1996 Atlanta Olympic Games.

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Product details

Publisher : Addison-Wesley Professional; 2nd edition (October 18, 2009)
Language : English
Paperback : 576 pages
ISBN-10 : 0321647416
ISBN-13 : 978-0321647412
Item Weight : 2.09 pounds
Dimensions : 7.38 x 1.3 x 9 inches

Best Sellers Rank: #1,651,591 in Books (See Top 100 in Books)
- #273 in LANs (Books)
- #736 in Computer Networks
- #1,141 in Computer Networking (Books)

Customer Reviews:
29 ratings

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5 star		69%
4 star		21%
3 star		5%
2 star		5%
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Good Reference

Reviewed in the United States on April 19, 2013

Verified Purchase

Got this for a work-tablet reference volume. It is a handy quick-check guide for most situations you will encounter, though not all. It helps to have some understanding of networking on your own, but with this guide it is not necessary. I often loan my tablet to the newbie and tell him to fix the problem or call me when he gets stuck. After putting this guide on the tablet, I am getting interrupted less and less by the trainee and the intern. That alone is worth it!

2 people found this helpful

Helpful

Sergei

Super helpful reference

Reviewed in the United States on November 27, 2012

Verified Purchase

Very detailed and structured approach.
Covers everything I wanted to know Ethernet.
Some information can not be found anywhere (unless you are willing to spend a lot of money to buy an IEEE Standard, and themn read it...)

Helpful

Ncenizal

A must have for Network Engineers and Structured Cabling System Installers.

Reviewed in the United States on March 26, 2013

Verified Purchase

Owning a Fluke DTX-1800 Cable Analyzer and this book greatly enhanced anyone's troubleshooting skills. Everyday we encounter challenges in supporting a small to medium enterprise network, reading this is like honing your skills with an experience Tech guru by your side through every chapters .

One person found this helpful

Helpful

Edward M. Funke

Five Stars

Reviewed in the United States on June 13, 2016

Verified Purchase

no problems.

Helpful

Aida

Five Stars

Reviewed in the United States on June 19, 2015

Verified Purchase

Great!

Helpful

Ethan

Hope you own some equipment

Reviewed in the United States on December 28, 2012

Verified Purchase

This book is an interesting resource. It is important to know what it is before you purchase it though. This book spends a huge amount of time and energy diagnosing the physical layer of networks. This is great and very important when cabling is expensive and you have expensive tools to troubleshoot. Unfortunately for the book in my environment if a cable tests bad with a cable tester we cut it and replace it and typically don't bother testing them. Cat 5 is cheap, and although the resources in this book are exceptional for what they intend to do, I haven't found much application personally because of the lack of need to test physical connections, find out the exact reason or problem with the connection, and resolve the problem when I can just patch in a new cable and move on for half the testing time and 1/10000th the cost of the testing tools.

Great resource if you have lots of layer 1 cabling to troubleshoot though,

3 people found this helpful

Helpful

Emanuel Jacques

NM and TG on Kindle

Reviewed in the United States on February 2, 2013

Verified Purchase

The paperback version was $33.27 vice the Kindle version was $17.27, so even on a sorry epub format, the Kindle version might be worth the reader-friendly issues like the lack of "page view" and "page numbering" without being able to backtrack to a page or search for a specific page as a quick reference. You'll be having the time of you life using the "location progress" which I think is a bad joke and In the mean time reading the book a fraction of a page at a time. If you plan on using Kindle on an android phone, patience and tolerance is a golden virtue.

2 people found this helpful

Helpful

focus on the physical and MAC [datalink] layers

Reviewed in the United States on November 5, 2009

Allen's book is well suited for the self taught network technician or system administrator who wants a solid, tangible understanding of what Internet traffic means, as a physical phenomenon travelling down a copper wire or optical fiber. There are many books that give good explanations of TCP/IP v4 and v6, describing the packet composition and what the different layers mean. But to some readers of those books, there could be a practical gap between those descriptions and what you have in actual Internet traffic. Hence this book delves strongly at the physical layer level.

The early chapters explain diagnostic equipment, like an Optical Time Domain Reflectometer. Other equipment include protocol analysers, handheld network analysers and cable testers. You should certain keep and use the manuals for those objects. But those manuals focus on usages of each specific item. What Allen offers is an overview of the different common tools and how and when to use them, perhaps in concert, to diagnose problems.

The first 4 chapters take you up to the MAC layer in physicality and diagnostics. These chapters are the most distinguishing feature of the text. Later chapters are certainly germane, especially when they cover problems related to the physical and MAC layers. But by that time, you have often climbed high enough in abstraction, so that you are dealing with fully digitised packets and you're more in the realm of software.

The book also has a cardboard foldout of waveforms for an example Ethernet frame. Perhaps this is of limited use? The reader could be better served by downloading from the book's website.

4 people found this helpful

Helpful

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Network Maintenance and Troubleshooting Guide: Field Tested Solutions for Everyday Problems 2nd Edition

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