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Neutrogena Ultra Gentle Hydrating Daily Facial Cleanser for Sensitive Skin, Acne, Eczema & Rosacea, Oil-Free, Soap-Free, Hypoallergenic & Non-Comedogenic Creamy Face Wash, 12 fl. oz

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12,463 ratings

| 61 answered questions

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Size: 12 Ounce (Pack of 1)

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Item Form	Liquid
Brand	Neutrogena
Special Ingredients	ERROR: #N/A
Scent	Fragrance-free
Skin Type	Dry,sensitive skin

About this item

12-fluid ounce bottle of Neutrogena Ultra Gentle Hydrating Facial Cleanser for sensitive skin effectively cleanses face while leaving skin feeling moisturized and naturally soft
Our extraordinarily mild creamy face cleanser washes away oil, dirt, bacteria and makeup and cleanses even the most dry and sensitive skin, including skin with acne, eczema or rosacea
Dermatologist developed daily face wash is formulated with minimal ingredients and is hypoallergenic and non-comedogenic so it's gentle on skin and won't clog pores
Clinically proven to be gentle on sensitive skin, our hydrating facial cleanser is oil-, soap-, fragrance- and paraben-free and contains no essential oils. Plus, it's effective for cleansing before and after wearing your mask
With its unique skin-nourishing polyglycerin formula, this hydrating creamy face wash cleanses skin and is ideal for sensitive and dry skin care. It makes a great addition to a daily at-home skincare routine

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PRODUCT CERTIFICATION (1)

Compact by Design (Certified by Amazon) products remove excess air and water, which reduces the carbon footprint of shipping and packaging.

From the manufacturer

Neutrogena Ultra Gentle Face Wash Product Line

Ultra Gentle Hydrating Cleanser

Introducing a cream cleanser with an exclusive polyglycerin formula that binds dirt and oil to water, gently removing impurities while simultaneously helping to preserve the skin barrier. This cleanses even the most dry and sensitive skin, including skin with acne, eczema or rosacea. This clinically proven daily face wash is formulated with minimal ingredients and is hypoallergenic, non-comedogenic and is oil-, soap-, fragrance- and paraben-free. This cleanser is from a dermatologist recommended brand and is ideal for sensitive and dry skin care.

Oil Free Polyglycerin Formula for Sensitive Skin


Cleanse Try cleansing your skin of makeup, dirt and oil with Neutrogena Ultra Gentle Hydrating Cleanser.	Treat Toner and serum can help prep and treat your skin.	Moisturize Apply your favorite moisturizer to hydrate and treat your skin.	Protect Consider sunscreen, if your moisturizer doesn't contain any, to protect your skin against the damaging effects of the sun, when used with other sun protection measures.


	Neutrogena Ultra Gentle Hydrating Facial Cleanser	Neutrogena Ultra Gentle Daily Foaming Facial Cleanser	Neutrogena Oil-Free Moisture for Sensitive Skin	Neutrogena Oil-Free Moisture with SPF 35
Use for	Cleanse	Cleanse	Moisture	Moisturize, Protect
Key Ingredient	Glycerin, Polyglycerin	Glycerin	Water-based Formula, Glycerin	SPF 35
Target Areas	Sensitive Skin, Face	Sensitive Skin, Face	Sensitive Skin, Face	Face
Scent	Fragrance Free	Scented	Fragrance Free	Fragrance Free
Oil Free	✓	✓	✓	✓

Focus on sustainability

Compact by design from Climate pledge friendly. Certified by Amazon.

Small changes in product size & weight lead to lower carbon emissions.

We created Compact by Design to identify products that, while they may not always look very different, have a more efficient design. With the removal of excess air and water, products require less packaging and become more efficient to ship. At scale, these small differences in product size and weight lead to significant carbon emission reductions.

Here are a few of the many ways products can qualify:

		Neutrogena Naturals Purifying Daily Facial Cleanser with Natural Salicylic Acid from Willowbark Bionutrients, Hypoallergenic, Non-Comedogenic & Sulfate-, Paraben- & Phthalate-Free, 6 Fl Oz	Face Wash by Cetaphil, Hydrating Gentle Skin Cleanser for Dry to Normal Sensitive Skin, 20 oz, Fragrance Free, Fragrance Free and Non-Foaming	Neutrogena Foaming Facial Cleanser Makeup Remover with Glycerin Oil Soap AlcoholFree Daily Face Wash Removes Dirt Oil Waterproof, NonComedogenic, n.a, fresh, 9.6 Fl O

Customer Rating	(12463)	(5801)	(28612)	(14247)
Price	$8.22	$6.64	$11.49	$6.17
Shipping	FREE Shipping on orders over $25.00 shipped by Amazon or get Fast, Free Shipping with Amazon Prime	FREE Shipping on orders over $25.00 shipped by Amazon or get Fast, Free Shipping with Amazon Prime	FREE Shipping on orders over $25.00 shipped by Amazon or get Fast, Free Shipping with Amazon Prime	FREE Shipping on orders over $25.00 shipped by Amazon or get Fast, Free Shipping with Amazon Prime
Sold By	Amazon.com	Amazon.com	Amazon.com	Amazon.com

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Product description

Size:12 Ounce (Pack of 1)

Product Description

Cleanse skin and leave it feeling moisturized in just one step with Neutrogena Ultra Gentle Hydrating Facial Cleanser. Dermatologist developed for even the most sensitive skin, this effective, yet extraordinarily mild creamy face wash combines the superior cleansing of Neutrogena in a sensitive skin cleanser. With its unique skin-nourishing polyglycerin formula, this extra gentle facial cleanser cleanses even the most dry and sensitive skin, including skin with acne, eczema or rosacea. Our hydrating cleanser washes away oil, dirt, bacteria and makeup leaving skin feeling clean, moisturized and naturally soft. Daily face wash is uniquely formulated with minimal ingredients and is oil-, soap-, fragrance- and paraben-free. Clinically proven to be gentle on sensitive skin, it is also hypoallergenic, non-comedogenic and is free of essential oils. Effective for cleansing before and after wearing your mask, use this face cleanser wash in a daily skincare routine.

Brand Story

By Neutrogena

Product information

Size:12 Ounce (Pack of 1)

Product Dimensions

1.72 x 3.45 x 6.7 inches; 14.45 Ounces

Item Weight

14.4 ounces

Manufacturer

Johnson & Johnson SLC

ASIN

B00F1D56HI

Domestic Shipping

Item can be shipped within U.S.

International Shipping

This item can be shipped to select countries outside of the U.S. Learn More

Country of Origin

USA

Item model number

688729600

Customer Reviews

12,463 ratings

4.5 out of 5 stars

Best Sellers Rank

#908 in Beauty & Personal Care (See Top 100 in Beauty & Personal Care)
#21 in Facial Cleansing Washes

Is Discontinued By Manufacturer

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Important information

Safety Information

For external use only Do not use on damaged or broken skin When using this product keep out of eyes. Rinse with water to remove Stop use and ask a doctor if rash occurs Keep out of reach of children. If swallowed, get medical help or contact a Poison Control Center right away.

Ingredients

Water, Glycerin, Cetearyl Alcohol, Polyglyceryl-10 Laurate, Ethylhexylglycerin, Cetearyl Glucoside, Caprylyl Glycol, Carbomer, Sodium Hydroxide, Phenoxyethanol.

Directions

Wet face. Pump cleanser into hands and massage face gently. Rinse.

Customer Questions & Answers

See questions and answers

Customer reviews

5 star		74%
4 star		14%
3 star		6%
2 star		2%
1 star		3%

How are ratings calculated?

Top reviews from the United States

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Aly

Burns!!

Reviewed in the United States on June 27, 2018

Size: 12 Ounce (Pack of 1)Verified Purchase

I was excited to try this for my sensitive skin. I liked the hydrating consistency but immediately after using this my skin started burning like crazy!! It’s red, blotchy, and a bit inflamed. It’s still stinging! I see some other people had this reaction too. What is causing this??

159 people found this helpful

Helpful

Nitro246

Really, Really Hate it that they replaced the old "Extra Gentle" cleanser with this.

Reviewed in the United States on January 29, 2017

Size: 12 Ounce (Pack of 1)Verified Purchase

I have Rosacea and extremely sensitive/hyper reactive skin, and the old Neutrogena "Extra Gentle" cleanser was the only cleanser I have found that worked fine, and did not irritate my skin. I have tried many, many, "sensitive skin" type cleansers to replace it with, and none have worked so far, and my condition has gotten quite a bit worse. Often what will happen is a cleanser will seem to work ok, for a time or two after I begin using it, and then my skin will become irritated by it, and it is on to the next cleanser. This particular cleanser (Ultra Gentle Hydrating) however, was bad enough that after the first use my skin was quite irritated, and burned and turned bright red. To Neutrogena: I realize the chances of you bringing back the old Extra Gentle cleanser are slim to none(although it would be great!). However, how about when creating a new cleanser that you label as being made for "very sensitive skin" that you make it the right way by testing it on a group of those of us who have very sensitive/intolerant skin like mine first? That way you can tinker with the ingredients as needed and ensure you are putting out a quality product that is what you say it is. I think very few of the skincare companies that make "sensitive skin" line products actually do it the right way like this. They just put together a list of ingredients that seem to them to be ok, and release their product. This seems to be the case with this cleanser which, in my mind, is a poor product, and was not tolerated well at all on my very sensitive skin.

180 people found this helpful

Helpful

Chloe Rynties

Easy, gentle cleanser

Reviewed in the United States on September 18, 2019

Size: 12 Ounce (Pack of 1)Verified Purchase

I found this cleanser by watching Dr. Dray videos, she highly recommends this. The ingredients are gentle and it cleans my face well each night (while not stripping my face and making it dry). I do agree with another reviewer on how to use this cleanser. You have to take a pump or two and rub it into your face DRY, no water at first (think of it like a cleansing balm and cleanser in one). Rub it all around, even on your eye make up. Then, with lukewarm water, wash it all off. All my makeup and greasiness from the day come off, yet my skin still feels supple.

47 people found this helpful

Helpful

Jay

Something in it aggravated my eczema I do not recommend if you are are suffering from this condition

Reviewed in the United States on October 30, 2017

Size: 12 Ounce (Pack of 1)Verified Purchase

Something in it aggravated my eczema I do not recommend if you are are suffering from this condition.

98 people found this helpful

Helpful

Three Dog Circus

So ultra gentle that it doesn't remove makeup at all.

Reviewed in the United States on May 10, 2018

Size: 12 Ounce (Pack of 1)Verified Purchase

So ultra gentle that it doesn't remove makeup at all.

Wet face, pumped cleanser on hands, rubbed into my face thoroughly, rinsed face, grabbed towel to dry off... Face full of makeup on my towel.

Washed a second time and flipped the towel over to dry my face on the other side... More makeup on the towel.

I guess my face doesn't feel dried out and that's a good thing but... Really the main purpose of this is to remove the makeup and it doesn't so.

62 people found this helpful

Helpful

AGH

There is a reason this dermatologist recommended cleanser has such a low customer rating

Reviewed in the United States on July 23, 2019

Size: 12 Ounce (Pack of 1)Verified Purchase

I have dry skin and mild rosacea and this cleanser made my skin tight and scaly. After being sucked into the internet black hole of conflicting skincare bs, I had high hopes for this cleanser after it was recommended for dry sensitive skin by the product selection tool on FryFace, a no nonsense dermatologist run website that advocates for simple skincare with few and proven ingredients.

I guess it turns out that sometimes a lady needs some extra bells and whistles (i.e. hyaluronic acid) in her products after all.

I can say that while it was so drying I had to temporarily stop my finacea and retinol, that had both done wonders for my rosacea up until that point, it didn’t cause any additional redness or stinging, so there’s that.

Back on my $25/bottle cleanser.

35 people found this helpful

Helpful

KittyMac

Makes my skin burn!

Reviewed in the United States on February 18, 2020

Size: 12 Ounce (Pack of 1)Verified Purchase

Even though this is for sensitive skin it made my skin BURN! I guess some people react to cocamidopropyl betaine - an ingredient commonly found in "sensitive skin" products. On my doctors recommendation, I switched to using the Vanicream Facial Cleanser and I absolutely LOVE it! I've never found a cleanser so good. It's great at removing makeup without having to scrub (even my eye makeup), has no scent or added fragrance, isn't drying and is affordable. If you find you're still reacting tp "sensitive skin" products, it may be the cocamidopropyl betaine...

17 people found this helpful

Helpful

Kathleen G.

Just awful

Reviewed in the United States on October 9, 2017

Size: 12 Ounce (Pack of 1)Verified Purchase

I thought I would give this a try for something different. I have good skin. I have been using this face wash off and on for a few weeks. I noticed bumps on my eyelids a few days ago so I thought I should wash more often. The bumps are now all over my face and my whole face is burning. After reading reviews, I will be throwing this out. Very dissatisfied and my skin is a mess.

44 people found this helpful

Helpful

Top reviews from other countries

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sarrah

Bad batch? Fake product?

Reviewed in the United Kingdom on June 20, 2020

Size: 12 Ounce (Pack of 1)Verified Purchase

I bought this quite a while ago but it’s either fake or the least gentle cleanser on the market. Perhaps I had a bad batch because the bottle is still full and every single time I’ve tried the cleanser my face is raw red and dry. It has a really strong chemical smell as well. By far the worst purchase I’ve made on Amazon.

Patricia

Good for dry skin

Reviewed in the United Kingdom on July 18, 2019

Size: 12 Ounce (Pack of 1)Verified Purchase

I have dry skin and this really helps with hydration and such. I'm on my second bottle and I really like it. :)

Shilpa

Counterfeit

Reviewed in India on February 5, 2021

Size: 12 Ounce (Pack of 1)Verified Purchase

The pack was leaking but that's not the worrying issue. The batch number in the front is different from the one in back. It seems to be a counterfeit product. I will only know when I use it.

2 people found this helpful

Cliente de Amazon

Buen limpiador para pieles sensibles y mixtas

Reviewed in Mexico on July 13, 2019

Size: 12 Ounce (Pack of 1)Verified Purchase

Es un buen limpiador. Tengo piel mixta y deja mi piel libre de grasa sin resecarla. Además rinde mucho y el precio es barato para el buen producto que es.

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ARACELi gutierrez

No hace espuma

Reviewed in Mexico on September 11, 2020

Size: 12 Ounce (Pack of 1)Verified Purchase

No me gustó no hace nadita de espuma, hasta por un momento pensé que era crema.... Y por más que tallo mi cara no siento ni frescura ni nada

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Product details

Size:12 Ounce (Pack of 1)

Is Discontinued By Manufacturer ‏ : ‎ No
Product Dimensions ‏ : ‎ 1.72 x 3.45 x 6.7 inches; 14.45 Ounces
Item model number ‏ : ‎ 688729600
UPC ‏ : ‎ 885957935717 885782585958 885781259997 070501872963 885190458363 701375605813
Manufacturer ‏ : ‎ Johnson & Johnson SLC
ASIN ‏ : ‎ B00F1D56HI
Country of Origin ‏ : ‎ USA
Domestic Shipping: Item can be shipped within U.S.
International Shipping: This item can be shipped to select countries outside of the U.S. Learn More

Best Sellers Rank: #908 in Beauty & Personal Care (See Top 100 in Beauty & Personal Care)
- #21 in Facial Cleansing Washes

Customer Reviews:
12,463 ratings

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Neutrogena Ultra Gentle Hydrating Daily Facial Cleanser for Sensitive Skin, Acne, Eczema & Rosacea, Oil-Free, Soap-Free, Hypoallergenic & Non-Comedogenic Creamy Face Wash, 12 fl. oz

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About this item

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PRODUCT CERTIFICATION (1)

From the manufacturer

Ultra Gentle Hydrating Cleanser

Cleanse

Treat

Moisturize

Protect

Focus on sustainability

Small changes in product size & weight lead to lower carbon emissions.

Here are a few of the many ways products can qualify:

Compare with similar items

Product description

Product Description

Brand Story

Product information

Feedback

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Safety Information

Ingredients

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Product details

One-time purchase:

$8.22

FREE delivery: Friday, Sep 24 on orders over $25.00 shipped by Amazon.

Ships from: Amazon.com

Sold by: Amazon.com