- Series: MIT Press
- Paperback: 266 pages
- Publisher: The MIT Press; 2nd edition (August 11, 2000)
- Language: English
- ISBN-10: 0262541165
- ISBN-13: 978-0262541169
- Product Dimensions: 6 x 0.6 x 9 inches
- Shipping Weight: 12.8 ounces (View shipping rates and policies)
- Average Customer Review: 124 customer reviews
Amazon Best Sellers Rank:
#122,991 in Books (See Top 100 in Books)
- #19 in Books > Engineering & Transportation > Engineering > Industrial, Manufacturing & Operational Systems > Quality Control
- #34 in Books > Textbooks > Business & Finance > Entrepreneurship
- #50 in Books > Business & Money > Management & Leadership > Quality Control & Management > Total Quality Management
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The New Economics for Industry, Government, Education - 2nd Edition 2nd Edition
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About the Author
W. Edwards Deming (1900-1993) was an international consultant in quality and productivity management. In 1987 President Ronald Reagan awarded him the National Medal of Technology.
Top customer reviews
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What intrigues me greatly is that a book that was written 30 years ago still make sense now even though we have an exponential advancement in technology and manufacturing. This just means that we have not improve at all since 30 years ago. For a leader, this book does not only guide you along to achieve good management skills but also enlighten you on to be more attentive towards value of teamwork and continuous improvement. Not everyone will be a leader but this book can/will make you better one. Even if you are not, it will make you a better person.
One of the biggest takeaways from this book in my opinion is Deming’s System of Profound knowledge. This starts with management understanding that cooperation is far more useful than competition in this business atmosphere. His four parts are: Appreciation for a system, Knowledge about variation, Theory of knowledge, and Psychology. Each are split up and discussed in the book. One of the components I found quite interesting was the Psychology section. Deming describes how all people different and these differences need to be understood by management for the system to work efficiently. Also, he describes intrinsic and extrinsic motivation. Management should understand these and realize that extrinsic can provide people with motivation up to a certain level while intrinsic can keep them continuously satisfied.
Later in the book Deming goes over The Red Bead experiment, control charts, and the funnel. The funnel is a great visual demonstration to show tampering and the negative effects it has on a system. Tampering is very common is systems and is usually used to fix slight variation, but it does the exact opposite and creates more variation.
Deming explains the need of a leader in a system to make change. He also gives the PDSA cycle which should be used by leaders to further understand and improve the system.
This book explains how we need to change our thinking of business and other aspects of society and systems. How we should remove the idea that everyone is in competition and only then will we be able to succeed and see improvements at an exponential rate. I highly recommend reading through this and applying it to your own situations.
In this book Deming lays out what management needs to improve on, they need to make a transformation and standardize in a new way of understanding Profound Knowledge. There has to be an appreciation for the system: what their system is, all the system’s components and how these components of the system affect one another. Knowledge about the different types of variation from common to special causes and what it means for a system to be stable. Most of all Profound Knowledge requires that management understand that not all people are the same. People vary from one another and knowledge has the ability to optimize people’s abilities and capabilities but only if it is learned and applied correctly.
Throughout the rest of the book Deming goes over many examples, experiments and systems to further emphasize his argument on how management is capable of being the turning point of a business’ future but his explanation on knowledge and its significance is the most important and first initial lesson any prospective student should know. And that’s what I feel Deming’s purpose of writing this book was, it’s more a guide or preparation text for students and those who want to join the industry so that they come in with the right knowledge and perspective to bring this era to the future.