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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Hardcover – July 4, 2008

4.4 out of 5 stars 101 customer reviews

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  • Hardcover: 304 pages
  • Publisher: McGraw-Hill Education; 1 edition (July 4, 2008)
  • Language: English
  • ISBN-10: 0071548335
  • ISBN-13: 978-0071548335
  • Product Dimensions: 6.3 x 1.1 x 8.6 inches
  • Shipping Weight: 1 pounds (View shipping rates and policies)
  • Average Customer Review: 4.4 out of 5 stars 101 customer reviews
  • Amazon Best Sellers Rank: #39,742 in Books (See Top 100 in Books)
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