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The New IT: How Technology Leaders are Enabling Business Strategy in the Digital Age Hardcover – January 26, 2015

4.9 out of 5 stars 16 customer reviews

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Editorial Reviews

About the Author

Jill Dyché is the Vice President of Best Practices for SAS. She is also an acknowledged speaker, author, and blogger. Previously, Jill was a partner and co-founder of Baseline Consulting. She has written three books on the business value of IT, including the bestselling The CRM Handbook.

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Product Details

  • Hardcover: 288 pages
  • Publisher: McGraw-Hill Education; 1 edition (January 26, 2015)
  • Language: English
  • ISBN-10: 0071846980
  • ISBN-13: 978-0071846981
  • Product Dimensions: 6.1 x 1.1 x 9.1 inches
  • Shipping Weight: 12.8 ounces (View shipping rates and policies)
  • Average Customer Review: 4.9 out of 5 stars  See all reviews (16 customer reviews)
  • Amazon Best Sellers Rank: #126,998 in Books (See Top 100 in Books)

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Customer Reviews

Top Customer Reviews

Format: Hardcover
The poor old IT department is still a most misunderstood beast far too often. Despite technology being a critical component for most companies, it is often side-lined or viewed with hostility. How to really get IT on side and make it a critical part of a company? How to make company leaders really understand the demands of the digital age? That is the challenge set by the author.

From assessing current and future IT needs, aligning processes and technologies to tweaking corporate priorities and changing the underlying culture, a complete road map or schedule is offered, backed by case studies and commentary from industry participants. Of course, the hard work still remains but this “go-to book” will give you a lot of support and might keep you sane and focussed whilst you are fighting against your corporate colleagues.

The book’s publicity material succinctly describes matters: “The new IT is more than computing power. It balances strategy and delivery. It’s interactive and inclusive. It’s as omnipresent as the smart phone and just as revolutionary. It equips you with the tools you need to succeed in reframing the IT conversation and propelling your business forward.” This is hard to deny. The book can be a hard, challenging read but your patience may be rewarded. It could have been a little more focussed, reaching out to grab the reader and make them really understand the necessity of a specific task or process, but not at the cost of otherwise watering down the great information within. Yet some humour shined through, such as the author noting “… if I see one more Sun Tzu command in a business book, I'll burn my own armada.”

Joking aside, the author nailed perfectly how some senior executives perform.
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Format: Kindle Edition Verified Purchase
I'm sure I'm breaking some etiquette rule about commenting on a book the author has so graciously quoted you in (full disclosure); but I must. This is a 'go to' book on IT leadership and management. It's fresh. Engaging. Practical and direct. Written in English vs. techno-naba, this is a book every CIO can share and discuss with other line-of-business executives to strengthen shared goals and create open conversation. Case in point: check out the IT Self-Assessment section one. My personal favorite is Jill's chart on Common Excuses for the IT Status Quo. Milk and cookies any one? Not only can the CIO read and benefit from this book herself; but it can also be used as a great team building and learning tool for the entire IT management team. I wish I'd had this book 20 years ago. CIO/IT Leader or Executive struggling with the role of the IT function in your company: Get this book.
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Format: Hardcover
When traveling across country on business ( as I recently had the need to do), you have two choices. One is to watch TV and/or take a nap, the other is to buy Jill's book and spend your time learning from one of the brightest minds in IT today. There is a reason that SAS is a great company, and that reason is the people. Starting from the top down, they know their stuff, and nobody knows it better than Jill does. Suffice to say, it should be on any CIO's list to read, and if your career path is to reach CIO level, then do yourself a favor and read it immediately.
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Format: Hardcover
It would be unfair to state that Jill’s book is just another piece of reference material with earmarked pages and highlighted lines for IT Leaders to place on a bookshelf.

Jill understands what matters to business users in a world of ‘integrated technology’ where data collection and consumption are daily tasks that dictate the manner in which they operate and communicate; her book provides a straightforward, practical guide to create a new ‘IT Operations Model and Mindset’ that has been lacking for quite some time.

This single, definitive, comprehensive guide goes beyond ‘traditional content’ and provides not only a new blueprint for implementing transformative ‘IT Operations Models’, but frames-the-house in which a new ‘IT Operations Mindset’ for integrating ‘Information Technology’ (i.e. people, methods & tools) into the daily operations of the business through collaborative partnership can reside and mature.

Jill’s focused illumine on the ‘Identity Crises’ existing within many IT organizations and leaders is as daring to highlight as it is refreshing to see discussed openly. Her proposed use of the Archetypes Models to capture and define the ‘Who I Actually Am Now’, and then frame the pathway and rules to develop the ‘Who I Aspire to Be’ provides a true Journey Map to guide IT organizations and leaders through this transformation and tighter integration into the business; an à la carte menu for delivered change and value-creating collaboration.

Peter J. Mueller; Business Analytics Global Program Head – Global Pharmaceutical Company
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Format: Hardcover Verified Purchase
This title will help deeply knowledgeable IT people make the connections between the work they do and the reasons the organization wants them to do the work The book makes both business and IT sense by demonstrating the need for a why before IT does the what. This is not a book to simply make you a better IT person; it is a book that will help you become a better organization contributor. If you want to understand how your CIO or CTO thinks, start here.
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