- Age Range: 2 and up
- Series: Night Light Books (Penton Overseas)
- Board book: 14 pages
- Publisher: Penton Overseas Inc. Distributed by Ideals Publications; Brdbk edition (February 1, 2009)
- Language: English
- ISBN-10: 159125468X
- ISBN-13: 978-1591254683
- Product Dimensions: 8.1 x 6.3 x 0.6 inches
- Shipping Weight: 12 ounces
- Average Customer Review: 3.3 out of 5 stars See all reviews (53 customer reviews)
- Amazon Best Sellers Rank: #108,980 in Books (See Top 100 in Books)
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The Moon In My Room (Night Light Books (Penton Overseas)) Board book – February 1, 2009
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Top Customer Reviews
Believing in giving customer service a fair chance, I visited the publisher's website whose address was on the rear cover as PentonOverseas.com. I was taken by surprise to receive a response the very next day from a pleasant lady named "Joy" (an appropriate name, might I add, for someone who PERSONALIZED the reply I received). The response exceeded my expectations, as I anticipated a robotic auto-answer such as we've all grown accustomed to receiving.
Not only did Joy offer (and follow through with) sending me a replacement book, but she also included an another book at no cost and without my asking. No argument, no question, no return authorization request. Just great customer service.
Additionally, Joy INCLUDED EIGHT (8) new batteries and gave me the phone# for ordering more "FREE" in the future; only a nominal shipping fee of approx $2 (if I recall correctly) was required.
The FREE batteries offer is not a direct link; we called 800-748-5804 ext. 671
I wish all companies in America responded with this level of courtesy, honesty and professionalism.
In closing, I would like to add a comment about this particular book. Not only does the built-in moon physically give off light, but the picture-story offers a glowing depiction of a child who is lulled to sleep in the care of his healthly, loving family. In a world that grows seeming darker every day, the Moon In My Room is exactly the kind of story I want my daughter to love and take to bed EACH and EVERY NIGHT.
The story part of the book is a very simple one of brushing teeth, putting toys away, hug and kiss from mom and dad, and reading a bedtime story. The difference is that this book has a built-in nightlight. There is a moon "button" that emits a soft light when pressed. The light stays on for a few minutes, then fades to dark. Part of the bedtime story talks about the moon light.
And as a side...the nightlight works great as a flashlight when kiddo loses her pacifier in the middle of the night! :-)
I highly recommend this book!
So I immediately emailed the publisher to advise that it appears we had a defective book. No response. I emailed a second time and even stated this was the second time I'd emailed and included a link to this Amazon page. Still no response.
I am so disappointed in the publishing company and strongly advise anyone looking to purchase this book that they may get a defective book and NO customer service.
I contacted the printer by finding their website and emailing them at INFO@PENTONOVERSEAS.COM, the contact address listed. Within ONE HOUR I'd gotten a response from Joy stating, "It sounds like you may have a defective book. I will be happy to send your little guy a new book to the address listed below!" The book arrived, as promised, within just a couple of DAYS by express mail.
Amazing customer service. I'm never sure if I'll get a reply when I send in a customer service type email to other companies, but I did from Penton and it came within an HOUR of my original email.
WOW!!! I'm glad I took the time to contact them about the faulty book. The new book seems to be working properly. We've not had the battery problem we had before.
GREAT CUSTOMER SERVICE!!!!!!!!!!
Hope that helps!!!!