Top positive review
14 people found this helpful
Great book and equally great service
on June 13, 2006
I, too, purchased this book only to get it home and have my 2-1/2 year old daughter sadly discover that the light was not working. Like others who commented here, I was disappointed at the rear cover's singular reference to "a battery" when in fact there were 4 under the lid ... and they were the expensive watch-type batteries.
Believing in giving customer service a fair chance, I visited the publisher's website whose address was on the rear cover as PentonOverseas.com. I was taken by surprise to receive a response the very next day from a pleasant lady named "Joy" (an appropriate name, might I add, for someone who PERSONALIZED the reply I received). The response exceeded my expectations, as I anticipated a robotic auto-answer such as we've all grown accustomed to receiving.
Not only did Joy offer (and follow through with) sending me a replacement book, but she also included an another book at no cost and without my asking. No argument, no question, no return authorization request. Just great customer service.
Additionally, Joy INCLUDED EIGHT (8) new batteries and gave me the phone# for ordering more "FREE" in the future; only a nominal shipping fee of approx $2 (if I recall correctly) was required.
The FREE batteries offer is not a direct link; we called 800-748-5804 ext. 671
I wish all companies in America responded with this level of courtesy, honesty and professionalism.
In closing, I would like to add a comment about this particular book. Not only does the built-in moon physically give off light, but the picture-story offers a glowing depiction of a child who is lulled to sleep in the care of his healthly, loving family. In a world that grows seeming darker every day, the Moon In My Room is exactly the kind of story I want my daughter to love and take to bed EACH and EVERY NIGHT.