Top critical review
4 people found this helpful
Shoulda listened to the reviews
on August 27, 2012
Bought this camera from amazon in late April; the battery died while on vacation at the beginning of August and will NOT re-charge. I should've listened to all the reviews here that warned about this problem. The camera was a great deal-fabulous price for the options-so I didn't listen. Because of that, I was left with a dead camera for the last month of summer vacation. I feel sick at having spent the money and now have nothing.
Update and downgrade to my rating: I followed the online directions for returning the dead camera with battery, to the letter. Filled out online form, wrapped up the camera SEPARATELY from the tiny battery (how dumb is it that they tell you to take the tiny battery OUT of the camera for shipment?) and paid to send it to them. They sent a friendly status update that my camera was still under warranty so no cost to "fix" it but......then sent back my camera with an invoice stating that my camera was fine. They said there was no battery included, which was WRONG. They must've thrown it away when they unpacked it because it sure as heck WAS included. So now I'm out an additional $10 and I still have a dead camera that only worked for four months. *B* *S*
Ongoing drama....so I called customer service to complain that, even though I sent paperwork stating that I was including the camera and battery, and included the camera and battery...they returned the camera stating they did not receive a battery. Customer service said they'd talk to service dept and get back to me. <crickets> <crickets> Seven days later and no word, so I called back. The new CS girl said that the service dept never emailed the first CS back, which is why the first CS didn't get back in touch with me. New CS girl said she'd re-email service dept and see if they'll respond this time. Er.....is this the best they can do? Really? What a set-up: talk to CS, service dept simply ignores CS, no resolution EVER. CS said that's all she can do because they can't call service dept, only email. Consumer is screwed.