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The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization 3rd Edition

4.3 out of 5 stars 10 customer reviews
ISBN-13: 978-0471702863
ISBN-10: 0471702862
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Frequently bought together

  • The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
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  • The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry
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  • Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)
Total price: $34.93
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Product details

  • Paperback: 292 pages
  • Publisher: Wiley; 3 edition (March 8, 2005)
  • Language: English
  • ISBN-10: 0471702862
  • ISBN-13: 978-0471702863
  • Product Dimensions: 7.5 x 0.6 x 9.2 inches
  • Shipping Weight: 12 ounces (View shipping rates and policies)
  • Average Customer Review: 4.3 out of 5 stars 10 customer reviews
  • Amazon Best Sellers Rank: #1,327,745 in Books (See Top 100 in Books)
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January 13, 2011
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