Top critical review
8 people found this helpful
Great Customer Service Taking Care of Issue
on March 20, 2017
UPDATE 03/23/2017 - I am increasing my star rating on this product due to the great customer service I received from the company. I was promptly contacted after posting my review and they immediately sent me 2 replacement bags. They stand behind their products and for that reason I feel comfortable increasing my star rating. I hope the issue I experienced was a freak occurrence with some airline equipment and I am eager to test out my replacement bags in a few weeks on my next flight. I'll post an update after those flights.
This bag arrived on March 11th and I used it yesterday (March 19th) for the first time as a checked bag on a quick domestic flight. Despite claims of durability the bag has a hole in it after this one usage. I needed a long bag and this certainly was correct length-wise and it is an enormous duffel but since I only really needed the length it was mostly empty when I checked it and weighed maybe 20lbs with clothes and shoes. It was not overstuffed or straining the material so it is very disappointing that it couldn't stand up to even one use as a checked bag and I only got a few hours of use out of it.