Top critical review
4 people found this helpful
good price - good software - activation key snafu
on May 4, 2012
The activation key provided by Amazon did not activate this version of the software - see details below.
I've been using Norton 360 for a few years now and I've been happy with it as a software product.
There are a couple of less-than-ideal things about 360:
a) when your subscription ends the software stops working completely unlike previous versions of Norton anti-virus tools which would stop updating but would still function. Not completely unexpected, but annoying nonetheless.
b) the Norton pricing for subscription update is significantly higher than buying a new copy of the exact same software from Amazon, thus I bought it through Amazon which leads to a significant issue I had during install:
The key provided by Amazon does not activate the version 6 software that I downloaded from Amazon.
Fortunately enough the Norton installer informed me of the software that it would activate (Norton 360 version 5) and took me to the download page. In the end there's no harm since version 5 is simply upgraded to version 6 through the program updates, but what a hassle. I don't know if that's Norton's fault or Amazon's fault, but that's pretty lame and I wasted at least an hour chasing it around.
The long version is this: I already had Norton v6 installed (Ironically enough I had installed the software update while I was under subscription so that I could more easily make the transition to a new key. hah), so I tried to renew my already installed 360 with my new key from Amazon. It wouldn't let me do that telling me the key is not valid for this software, so I downloaded the just purchased software (ver 6) from Amazon and ran the downloaded installer. A reboot later it still wouldn't let me activate with the key from Amazon. Finally I clued in and clicked through the installer link to the Norton website and it provides me a download link to version 5. Fine, so I download version 5 from Norton, uninstall my unactivate-able version 6, reboot, install version 5, reboot, go to check for update, download the version 6 update from Norton (I didn't feel like trying to install the version 6 that I had downloaded from Amazon and figured I'd just go through the normal update process), install the update... finally done.
If the provided key was valid for version 6 this would have taken 5 minutes.